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Service updates, changes and closures

The Coronavirus (COVID-19) is still impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.

Updates on key changes to services, closures and disruptions will be displayed on this page.

Adult Social Care - Some impact

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Neighbourhood Resource Centre closures - The Bridge Day Centre remains closed until further notice.

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Neighbourhood Resource Centre reopenings - Wiseworks, Kenmore, Milmans, Vaughan and New Bentley Neighbourhood Resource Centres have now reopened with limited capacity.

Appointments and visits to the Civic Centre - Some impact

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Appointments and bookings: We are not accepting bookings for appointments at our One-Stop-Shop.

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Payment kiosks: Our One-Stop-Shop is closed to visitors, however you can still use our self-service payment kiosks. Payments can be made by cash, cheque, debit or credit card and you will be issued with a receipt. You must have your reference number with you as there will not be any staff available to assist. Alternatively you can pay online or by using our Telephone payment line: 020 8424 1220.

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Delivering documents: Our One-Stop-Shop is closed to visitors, however you can still deliver important documents to our internal post box. 

Before you come in, place the documents in a sealed envelope clearly marked for the department's attention. You should provide photocopies of documents, the relevant department will then contact you if they need to see the original documents.

No staff will be available to assist during your visit. If you have any queries about your documents please contact the relevant department before your visit.

Births, Deaths and Marriages - Some impact. 

For more information please see our Births, Deaths and Marriages Coronavirus page.

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Registering a death - All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment.

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Marriages and Civil partnerships - Ceremonies have resumed. Due to social distancing, a maximum of 11 people can attend including the couple.

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Burial chapel closures - Burial chapels are closed until further notice. For details see Frequently Asked Questions.

Health and Leisure - Some impact

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Harrow Leisure Centre - The centre is open with some restrictions in place. A booking system is in operation. For full details see Everyone Active.

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Hatch End Swimming Pool: The swimming pool has reopened. For full details see Everyone Active.

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Harrow Arts Centre -  Harrow Arts Centre has reopened. Attendees are asked to wear face coverings. For details and booking see harrowarts.com

Housing and Property - Some impact

For more information please see our Housing services update.