The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.
Updates on key changes to services, closures and disruptions will be displayed on this page.
Adult Social Care
For more information please see our Adult Social Care Coronavirus page.
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Our Adult Social Care support line will remain open - 0208 901 2680. Please expect some delays whilst we are supporting our most vulnerable residents in Harrow. |
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If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes. |
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Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page. |
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Vaughan Neighbourhood Resource Centre is closed until further notice. |
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Kenmore Neighbourhood Resource Centre is closed until further notice. |
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The Bridge Day Centre is closed until further notice. |
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New Bentley Day Care is closed until further notice. |
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Wiseworks is closed until further notice. |
Appointments and visits to the Civic Centre
For more information please see our Appointments Coronavirus page.
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We are not accepting bookings for appointments at our one-stop-shop. |
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Our One-Stop-Shop is closed to visitors however you can still use our self-service payment kiosks, ATM cash machine and deliver important documents to our internal post box. |
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All prior booked appointments are now postponed. |
Bins, Waste and Recycling
For more information please see our Bins, Waste and Recycling Coronavirus page.
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From the 29th June 2020 you will need to book a visiting slot online if you want to visit the Harrow Recycling Centre. Until this date, you can continue to use the Harrow Recycling Centre as normal. |
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The Garden Waste service has now resumed and is accepting new subscriptions. |
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Our Bins, Waste and Recycling phone lines are closed until further notice. |
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Household, food and recycling waste collections will continue as normal. |
Births, Deaths and Marriages
For more information please see our Births, Deaths and Marriages Coronavirus page.
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Citizenship ceremonies are postponed until further notice. We will resume them once the government announces that we can do so. Please do not call us for bookings. Please check GOV.UK for updates on the lockdown. |
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All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment. |
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Marriage ceremonies are postponed until further notice. |
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Burial chapels are closed until further notice. For details see Frequently Asked Questions. |
Elections and Democracy
For more information please see our Elections and Democracy Coronavirus page.
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Phone lines for Election and Democratic services are closed until further notice. |
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Election and Democratic services are running a reduced email service - some delays should be expected. |
Environment and Parks
For more information please see our Environment and Parks Coronavirus page.
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Playgrounds in Harrow parks are now open. |
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Tennis courts in Harrow parks are now open but only two people can play at once and for no longer than an hour at a time on busy days. You must bring your own equipment and adhere to social distancing as much as possible. |
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From the evening of Thursday 16th April 2020 all car parks connected to parks and open spaces will close until further notice. |
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Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing. |
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Our Allotment phone lines are closed until further notice. |
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Our Pitch booking phone lines are closed until further notice. |
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Cedars Youth Centre is closed until further notice. |
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Allotment services and Pitch bookings will operate an online only service. |
Health and Leisure
For more information please see our Health and Leisure Coronavirus page.
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Headstone Manor Museum will reopen on Thursday 6th August. For details see Headstonemanor.org |
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Harrow Leisure Centre will reopen on Wednesday 29th July. The swimming pool will reopen on Monday 3rd August. Booking is required. For details see Everyone Active. |
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The Stop Smoking service is open and offering virtual appointments when face to face appointments are not possible. |
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Playgrounds in Harrow parks are now open. |
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Tennis courts in Harrow parks are now open but only two people can play at once and for no longer than an hour at a time on busy days. You must bring your own equipment and adhere to social distancing as much as possible. |
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Harrow Health Walks (Walking groups) are suspended until further notice. |
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Bannister Sports Centre is closed until further notice. |
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Hatch End Swimming pool is closed until further notice. |
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Cedars Youth Centre is closed until further notice. |
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Harrow Arts Centre is closed until further notice. |
Housing and Property
For more information please see our Housing and Property Coronavirus page.
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Access Harrow are taking tenancy management calls on Monday’s, Wednesday’s and Friday’s from 9am – 5pm. They can be reached at 0208 901 2630. |
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We have resumed the full repairs and maintenance service to Council tenants. For more information please see our housing services update |
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The Housing Portal allows you to manage your council home and leaseholder services online. |
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There will be a reduced caretaking service focusing on urgent health and safety tasks. |
Libraries
For more information please see our Libraries Coronavirus page.
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Stanmore and Wealdstone libraries will re-open from Tuesday 14th July 2020. Find out more about the order and collect service. |
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We have a 24 hour renewal telephone line - 0333 370 4700 |
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There are no charges for overdue items as from 19th March while library services are closed until normal services are resumed. |
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Return dates for all items on loan have been extended until the 31st August 2020. Once libraries start to re-open items on loan can continue to re renewed online at harrow.gov.uk/libraries or using the 24 hour telephone renewal line: 0333 370 4700 |
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Library memberships that are about to expire will automatically be extended until the 30th June 2020. |
Licensing
For more information please see our Licences Coronavirus page.
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All applications and Temporary Event Notices should be completed online. |
Parking and Permits
For more information please see our Parking and Permits Coronavirus page.
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If you receive a PCN during the Coronavirus lock down you may be able to appeal it online. |
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You can currently park in resident permit bays in the Controlled Parking Zone (CPZ) that you live in without needing to display a permit. |
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PCN's will not be issued to a vehicle displaying an out of date permit that expires beyond March 2020. |
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All PayByPhone locations remain operational as long as pay and display machines are functioning. |
Planning and Developments
For more information please see our Planning and Developments Coronavirus page.
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Phone lines for Planning and Building Control are closed until further notice. |
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We have added an online Planning Enquiry form for general planning questions. |
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Building Control applications and site visits will continue but there may be delays due to current limited resources. |
Road Maintenance and Travel
For more information please see our Road Maintenance and Travel Coronavirus page.
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If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes. |
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Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page. |
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The highways service is operating a reduced level of service. The remobilisation of some work programmes is planned for mid May. |
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You can report any road or pavement hazards or defects using our street and footpath form. |
Schools and Learning
For more information please see our Schools and Learning Coronavirus page.
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From Monday 1st June 2020, schools in Harrow will start to re-open. We expect them to open when they are ready and feel that it is safe to do so. Schools will contact parents and carers directly with arrangements. |
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Parents will not be penalised for student non attendance due to the Coronavirus. |
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If you are a key worker, we can arrange an alternative school or nursery for your child or children to attend if their current school or nursery has closed. |