Service updates, changes and closures
The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.
Updates on key changes to services, closures and disruptions will be displayed on this page.
Adult Social Care
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Phone lines - We are prioritising resources to make sure services for the vulnerable continue. This includes continuing to provide normal services in response to Care Act referrals and reviews. Phone lines for Adult social care services remain open: 0208 901 2680.
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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.
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Neighbourhood Resource Centre closures - Vaughan, Kenmore, The Bridge Day Centre, New Bentley, Wiseworks and Milmans remain closed until further notice.
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Blue Badges - Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.
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Appointments and visits to the Civic Centre
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Appointments and bookings - We are not accepting bookings for appointments at our one-stop-shop. All prior booked appointments are now postponed.
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One-Stop-Shop - Our One-Stop-Shop is closed to visitors however you can still use our self-service payment kiosks, ATM cash machine and deliver important documents to our internal post box. |
Benefits
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For more information please see our Benefits page.
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Bins, Waste and Recycling
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Phone line closure - Our Bins, Waste and Recycling phone lines are closed until further notice.
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Garden Waste service - We are only accepting annual Garden Waste subscriptions currently.
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Births, Deaths and Marriages
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All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment.
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Council Tax
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The phone lines for Council Tax services are now closed. We are prioritising resources to ensure essential services for vulnerable people remain accessible. You can manage your Council Tax account online with a MyHarrow Account.
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Elections and Democracy
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Phone line closures - Phone lines for Election and Democratic services are closed until further notice.
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Reduced email service - Election and Democratic services are running a reduced email service so some delays should be expected.
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Environment and Parks
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Allotment phone lines - Our Allotment phone lines are closed until further notice.
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Pitch booking phone lines - Our pitch booking phone lines are closed until further notice.
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Allotments and facility bookings - Allotment services and Pitch bookings will operate an online only service.
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Social distancing enforcement - Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing.
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Health and Leisure
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The Stop Smoking service is open and offering virtual appointments when face to face appointments are not possible.
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Playgrounds in Harrow parks are now open.
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Tennis courts in Harrow parks are now open but only two people can play at once and for no longer than an hour at a time on busy days. You must bring your own equipment and adhere to social distancing as much as possible.
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Harrow Health Walks (Walking groups) are suspended until further notice.
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Bannister Sports Centre is closed until further notice.
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Hatch End Swimming pool is closed until further notice.
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Housing and Property
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Phone lines - Access Harrow is taking all Council Housing service calls Monday to Friday, 9am – 5pm. They can be reached at 0208 901 2630. |
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Caretaking services - We’re running a reduced caretaking service focusing on urgent health and safety tasks, litter picking and bulk removal. Please remember to keep communal areas clear of items to keep you and other residents safe.
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Libraries
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We have a 24 hour renewal telephone line - 0333 370 4700 |
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Return dates for all items on loan have been extended until the 1st October 2020. Once libraries start to re-open items on loan can continue to re renewed online at harrow.gov.uk/libraries or using the 24 hour telephone renewal line: 0333 370 4700
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Library memberships that are about to expire will automatically be extended until the 1st October 2020.
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Licensing
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Online applications - All applications and Temporary Event Notices should now be completed online.
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Parking and Permits
Planning and Developments
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Building Control applications and visits - Building Control applications and site visits will continue but expect delays due to limited resources.
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Road Maintenance and Travel
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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.
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Blue Badges - Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.
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Schools and Learning
Street cleaning and reporting
| Normal service |
For more information please see our Streets page.
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