dcsimg

Service updates, changes and closures

The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.

Updates on key changes to services, closures and disruptions will be displayed on this page.

Adult Social Care

For more information please see our Adult Social Care Coronavirus page.

Tick icon3

Our Adult Social Care support line will remain open - 0208 901 2680. Please expect some delays whilst we are supporting our most vulnerable residents in Harrow. 

Tick icon3 If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.
Amber alert icon

Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

closed icon

Vaughan Neighbourhood Resource Centre is closed until further notice.

closed icon

Kenmore Neighbourhood Resource Centre is closed until further notice.

closed icon

The Bridge Day Centre is closed until further notice.

closed icon

New Bentley Day Care is closed until further notice.

closed icon

Wiseworks is closed until further notice.

Appointments and visits to the Civic Centre

For more information please see our Appointments Coronavirus page.

closed icon

We are not accepting bookings for appointments at our one-stop-shop.

Tick icon3 Our One-Stop-Shop is closed to visitors however you can still use our self-service payment kiosks, ATM cash machine and deliver important documents to our internal post box.
Amber alert icon

All prior booked appointments are now postponed.

Bins, Waste and Recycling

For more information please see our Bins, Waste and Recycling Coronavirus page.

Tick icon3

From the 29th June 2020 you will need to book a visiting slot online if you want to visit the Harrow Recycling Centre. Until this date, you can continue to use the Harrow Recycling Centre as normal.

Tick icon3

The Garden Waste service has now resumed and is accepting new subscriptions.

closed icon

Our Bins, Waste and Recycling phone lines are closed until further notice.

Tick icon3

Household, food and recycling waste collections will continue as normal.

Births, Deaths and Marriages

For more information please see our Births, Deaths and Marriages Coronavirus page.

closed icon

Citizenship ceremonies are postponed until further notice. We will resume them once the government announces that we can do so.  Please do not call us for bookings. Please check GOV.UK for updates on the lockdown.

Amber alert icon

All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment.

closed icon

Marriage ceremonies are postponed until further notice.

closed icon

Burial chapels are closed until further notice. For details see Frequently Asked Questions.

Elections and Democracy

For more information please see our Elections and Democracy Coronavirus page.

closed icon

Phone lines for Election and Democratic services are closed until further notice.

Amber alert icon

Election and Democratic services are running a reduced email service - some delays should be expected.

Environment and Parks

For more information please see our Environment and Parks Coronavirus page.

Tick icon3

Playgrounds in Harrow parks are now open.

Tick icon3

Tennis courts in Harrow parks are now open but only two people can play at once and for no longer than an hour at a time on busy days.

You must bring your own equipment and adhere to social distancing as much as possible.

closed icon

From the evening of Thursday 16th April 2020 all car parks connected to parks and open spaces will close until further notice.

Amber alert icon

Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing.

closed icon

Our Allotment phone lines are closed until further notice.

closed icon

Our Pitch booking phone lines are closed until further notice.

closed icon

Cedars Youth Centre is closed until further notice.

Amber alert icon

Allotment services and Pitch bookings will operate an online only service.

Health and Leisure

For more information please see our Health and Leisure Coronavirus page.

Tick icon3

Headstone Manor Museum will reopen on Thursday 6th August. For details see Headstonemanor.org

Tick icon3

Harrow Leisure Centre will reopen on Wednesday 29th July. The swimming pool will reopen on Monday 3rd August. Booking is required. For details see Everyone Active.

Tick icon3

The Stop Smoking service is open and offering virtual appointments when face to face appointments are not possible.

Tick icon3

Playgrounds in Harrow parks are now open.

Tick icon3

Tennis courts in Harrow parks are now open but only two people can play at once and for no longer than an hour at a time on busy days. You must bring your own equipment and adhere to social distancing as much as possible.

closed icon

Harrow Health Walks (Walking groups) are suspended until further notice.

closed icon

Bannister Sports Centre is closed until further notice.

closed icon

Hatch End Swimming pool is closed until further notice.

closed icon

Cedars Youth Centre is closed until further notice.

closed icon

Harrow Arts Centre is closed until further notice.

 

Housing and Property

For more information please see our Housing and Property Coronavirus page.

Tick icon3 Access Harrow are taking tenancy management calls on Monday’s, Wednesday’s and Friday’s from 9am – 5pm. They can be reached at 0208 901 2630.
Tick icon3 We have resumed the full repairs and maintenance service to Council tenants.  For more information please see our housing services update
Amber alert icon

There will be a reduced caretaking service focusing on urgent health and safety tasks.

Libraries

For more information please see our Libraries Coronavirus page.

Tick icon3 Stanmore and Wealdstone libraries will re-open from Tuesday 14th July 2020. Find out more about the order and collect service.
Tick icon3 We have a 24 hour renewal telephone line -  0333 370 4700
Amber alert icon

There are no charges for overdue items as from 19th March while library services are closed until normal services are resumed.

Amber alert icon

Return dates for all items on loan have been extended until the 31st August 2020.  Once libraries start to re-open items on loan can continue to re renewed online at harrow.gov.uk/libraries or using the 24 hour telephone renewal line: 0333 370 4700

Amber alert icon

Library memberships that are about to expire will automatically be extended until the 30th June 2020.

Licensing

For more information please see our Licences Coronavirus page.

Amber alert icon

All applications and Temporary Event Notices should be completed online.

Parking and Permits

For more information please see our Parking and Permits Coronavirus page.

Tick icon3 If you receive a PCN during the Coronavirus lock down you may be able to appeal it online.
Tick icon3 You can currently park in resident permit bays in the Controlled Parking Zone (CPZ) that you live in without needing to display a permit.
Tick icon3 PCN's will not be issued to a vehicle displaying an out of date permit that expires beyond March 2020.
Tick icon3 All PayByPhone locations remain operational as long as pay and display machines are functioning.

Planning and Developments

For more information please see our Planning and Developments Coronavirus page.

closed icon

Phone lines for Planning and Building Control are closed until further notice.

Tick icon3 We have added an online Planning Enquiry form for general planning questions.
Amber alert icon

Building Control applications and site visits will continue but there may be delays due to current limited resources.

Road Maintenance and Travel

For more information please see our Road Maintenance and Travel Coronavirus page.

Tick icon3 If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.
Amber alert icon

Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

Amber alert icon

The highways service is operating a reduced level of service. The remobilisation of some work programmes is planned for mid May.

Tick icon3 You can report any road or pavement hazards or defects using our street and footpath form.

Schools and Learning

For more information please see our Schools and Learning Coronavirus page.

Tick icon3 From Monday 1st June 2020, schools in Harrow will start to re-open. We expect them to open when they are ready and feel that it is safe to do so. Schools will contact parents and carers directly with arrangements.
Amber alert icon

Parents will not be penalised for student non attendance due to the Coronavirus.

Tick icon3 If you are a key worker, we can arrange an alternative school or nursery for your child or children to attend if their current school or nursery has closed.