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Service updates, changes and closures

The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.

Updates on key changes to services, closures and disruptions will be displayed on this page.

Adult Social Care

Some impact

For more information please see our Adult Social Care page.

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Phone lines - We are prioritising resources to make sure services for the vulnerable continue. This includes continuing to provide normal services in response to Care Act referrals and reviews. Phone lines for Adult social care services remain open: 0208 901 2680.

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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.

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Neighbourhood Resource Centre closures - Vaughan, Kenmore, The Bridge Day Centre, New Bentley, Wiseworks and Milmans remain closed until further notice.

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Blue Badges - Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

Appointments and visits to the Civic Centre

Some impact

For more information please see our Appointments Coronavirus page.

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Appointments and bookings - We are not accepting bookings for appointments at our one-stop-shop. All prior booked appointments are now postponed.

Tick icon3 One-Stop-Shop - Our One-Stop-Shop is closed to visitors however you can still use our self-service payment kiosks, ATM cash machine and deliver important documents to our internal post box.

Benefits

Normal service

For more information please see our Benefits page.

Bins, Waste and Recycling

Some impact

For more information please see our Bins, Waste and Recycling page.

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Recycling Centre bookings - You now need to book a visiting slot online if you want to visit the Harrow Recycling Centre.

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Phone line closure - Our Bins, Waste and Recycling phone lines are closed until further notice.

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Garden Waste service - We are only accepting annual Garden Waste subscriptions currently.

Births, Deaths and Marriages

Some impact

For more information please see our Births, Deaths and Marriages Coronavirus page.

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All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment.

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Burial chapels are closed until further notice. For details see Frequently Asked Questions.

Council Tax

Some impact

For more information please see our Council Tax page.

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The phone lines for Council Tax services are now closed. We are prioritising resources to ensure essential services for vulnerable people remain accessible. You can manage your Council Tax account online with a MyHarrow Account.

Elections and Democracy

Some impact

For more information please see our Elections and Democracy Coronavirus page.

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Phone line closures - Phone lines for Election and Democratic services are closed until further notice.

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Reduced email service - Election and Democratic services are running a reduced email service so some delays should be expected.

Environment and Parks

Some impact

For more information please see our Environment and Parks Coronavirus page.

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Allotment phone lines - Our Allotment phone lines are closed until further notice.

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Pitch booking phone lines - Our pitch booking phone lines are closed until further notice.

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Allotments and facility bookings - Allotment services and Pitch bookings will operate an online only service.

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Social distancing enforcement - Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing.

Health and Leisure

Some impact

For more information please see our Health and Leisure Coronavirus page.

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Harrow Leisure Centre is now open for details please see Everyone Active.

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The Stop Smoking service is open and offering virtual appointments when face to face appointments are not possible.

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Playgrounds in Harrow parks are now open.

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Tennis courts in Harrow parks are now open but only two people can play at once and for no longer than an hour at a time on busy days. You must bring your own equipment and adhere to social distancing as much as possible.

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Harrow Health Walks (Walking groups) are suspended until further notice.

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Bannister Sports Centre is closed until further notice.

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Hatch End Swimming pool is closed until further notice.

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Harrow Arts Centre has reopened. For details see Harrowarts.com

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Cedars Youth Centre has reopened. For details see the Watford FC Community Sports and Education Trust

Housing and Property

Some impact

For more information please see our Housing and Property Coronavirus page.

Tick icon3 Phone lines - Access Harrow is taking all Council Housing service calls Monday to Friday, 9am – 5pm. They can be reached at 0208 901 2630.
Tick icon3 Housing repairs - We have resumed the full repairs and maintenance service to Council tenants. See our housing services update.
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Caretaking services - We’re running a reduced caretaking service focusing on urgent health and safety tasks, litter picking and bulk removal. Please remember to keep communal areas clear of items to keep you and other residents safe.

Libraries

Some impact

For more information please see our Libraries Coronavirus page.

Tick icon3 Pinner library is now open. Find out more about the order and collect service.
Tick icon3 Stanmore and Wealdstone libraries are now open. Find out more about the order and collect service.
Tick icon3 We have a 24 hour renewal telephone line -  0333 370 4700
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Return dates for all items on loan have been extended until the 1st October 2020.  Once libraries start to re-open items on loan can continue to re renewed online at harrow.gov.uk/libraries or using the 24 hour telephone renewal line: 0333 370 4700

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Library memberships that are about to expire will automatically be extended until the 1st October 2020.

Licensing

Some impact

For more information please see our Licences Coronavirus page.

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Online applications - All applications and Temporary Event Notices should now be completed online.

Parking and Permits

Normal service

For more information please see our Parking and Permits Coronavirus page.

Planning and Developments

Some impact

For more information please see our Planning and Developments Coronavirus page.

Tick icon3 New online service - We have added an online Planning enquiry form for general planning questions.
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Building Control applications and visits - Building Control applications and site visits will continue but expect delays due to limited resources.

Road Maintenance and Travel

Some impact

For more information please see our Road Maintenance and Travel page.

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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.

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Blue Badges - Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

Schools and Learning

Some impact

For more information please see our Schools and Learning Coronavirus page.

Street cleaning and reporting

Normal service

For more information please see our Streets page.