Service updates, changes and closures
The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.
Updates on key changes to services, closures and disruptions will be displayed on this page.
Adult Social Care
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Phone lines - We are prioritising resources to make sure services for the vulnerable continue. This includes continuing to provide normal services in response to Care Act referrals and reviews. Phone lines for Adult social care services remain open: 0208 901 2680.
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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.
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Neighbourhood Resource Centre closures - Kenmore, Wiseworks, Milmans and The Bridge Day Centre, remain closed until further notice.
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Neighbourhood Resource Centre reopenings - Vaughan and New Bentley Neighbourhood Resource Centres have now reopened with limited capacity.
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Appointments and visits to the Civic Centre
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Appointments and bookings - We are not accepting bookings for appointments at our One-Stop-Shop.
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Payment kiosks: Our One-Stop-Shop is closed to visitors, however you can still use our self-service payment kiosks. Payments can be made by cash, cheque, debit or credit card and you will be issued with a receipt. You must have your reference number with you as there will not be any staff available to assist. Alternatively you can pay online or by using our Telephone payment line: 020 8424 1220.
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Delivering documents: Our One-Stop-Shop is closed to visitors, however you can still deliver important documents to our internal post box. Before you come in, place the documents in a sealed envelope clearly marked for the department's attention. You should provide photocopies of documents, the relevant department will then contact you if they need to see the original documents.
No staff will be available to assist during your visit. If you have any queries about your documents please contact the relevant department before your visit.
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Benefits
| Normal service |
For more information please see our Benefits page.
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Bins, Waste and Recycling
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Harrow Recycling Centre - The Harrow recycling centre will remain open. You will need to book a visiting slot online if you want to visit the Harrow Recycling Centre.
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Garden Waste subscription plans - Subscriptions for new Garden Waste plans are now open. Find out how you can subscribe to a plan on our Garden Waste page.
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Births, Deaths and Marriages
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Registering a death - All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment.
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Marriages and Civil partnerships - Ceremonies have resumed. Due to social distancing, a maximum of 11 people can attend including the couple.
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Council Tax
Elections and Democracy
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Reduced email service - Our phone lines have reopened but we are running a reduced email service so some delays should be expected.
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Environment and Parks
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Outdoor leisure facilities - Facilities such as tennis courts, basketball courts and outdoor gyms are reopening from 29th March 2021. |
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Playgrounds in parks - Children's play areas and open spaces will remain open. |
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Allotments and facility bookings - Allotment services and Pitch bookings will operate an online only service.
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Social distancing enforcement - Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing.
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Health and Leisure
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Harrow Leisure Centre - The centre is open with some restrictions in place. A booking system is in operation. For full details see Everyone Active.
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Hatch End Swimming Pool - Hatch End swimming pool is closed while essential maintenance work is carried out.
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Outdoor leisure facilities - Facilities such as tennis courts, basketball courts and outdoor gyms are open. |
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Headstone Manor Museum - The museum has now reopened.
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Harrow Health Walks - (Walking groups) are suspended.
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Stop smoking service - The Stop smoking service is open and offering virtual appointments when face to face appointments are not possible.
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Harrow Arts Centre - Harrow Arts Centre is currently running children's activities, classes and workshops. Outdoor performances have resumed. For details and booking see harrowarts.com
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Housing and Property
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Phone lines - Access Harrow is taking all Council Housing service calls Monday to Friday, 9am – 5pm. They can be reached at 0208 901 2630. |
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Housing repairs - We have resumed the full repairs and maintenance service to Council tenants. |
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Caretaking services - We’re running a reduced caretaking service focusing on urgent health and safety tasks, litter picking and bulk removal. Please remember to keep communal areas clear of items to keep you and other residents safe.
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Libraries
Licensing
| Some impact |
For more information please see Licences.
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Online applications - All applications and Temporary Event Notices should now be completed online.
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Parking and Permits
Planning and Developments
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Building Control applications and visits - Building Control applications and site visits will continue as normal. |
Road Maintenance and Travel
Schools and Learning
Street cleaning and reporting
| Normal service |
For more information please see our Streets page.
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