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Service updates, changes and closures

The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.

Updates on key changes to services, closures and disruptions will be displayed on this page.

Adult Social Care

Some impact

For more information please see our Adult Social Care page.

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Phone lines - We are prioritising resources to make sure services for the vulnerable continue. This includes continuing to provide normal services in response to Care Act referrals and reviews. Phone lines for Adult social care services remain open: 0208 901 2680.

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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.

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Neighbourhood Resource Centre closures - Vaughan, Kenmore, The Bridge Day Centre, New Bentley, Wiseworks and Milmans remain closed until further notice.

Appointments and visits to the Civic Centre

Some impact

For more information please see our Appointments Coronavirus page.

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Appointments and bookings - We are not accepting bookings for appointments at our One-Stop-Shop.

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Payment kiosks: Our One-Stop-Shop is closed to visitors, however you can still use our self-service payment kiosks. Payments can be made by cash, cheque, debit or credit card and you will be issued with a receipt. You must have your reference number with you as there will not be any staff available to assist. Alternatively you can pay online or by using our Telephone payment line:  020 8424 1220.

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Delivering documents: Our One-Stop-Shop is closed to visitors, however you can still deliver important documents to our internal post box. Before you come in, place the documents in a sealed envelope clearly marked for the department's attention. You should provide photocopies of documents, the relevant department will then contact you if they need to see the original documents.

No staff will be available to assist during your visit. If you have any queries about your documents please contact the relevant department before your visit.

Benefits

Normal service

For more information please see our Benefits page.

Bins, Waste and Recycling

Normal service

For more information please see our Bins, Waste and Recycling page.

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Harrow Recycling Centre - The Harrow recycling centre will remain open. You will need to book a visiting slot online if you want to visit the Harrow Recycling Centre.

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Garden Waste subscription plans - Subscriptions for new Garden Waste plans are now open. Find out how you can subscribe to a plan on our Garden Waste page.

Births, Deaths and Marriages

Some impact

For more information please see our Births, Deaths and Marriages Coronavirus page.

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Registering a death - All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment.

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Marriages and Civil partnerships - Ceremonies have resumed with a maximum of 6 people in attendance including the couple. This will increase to a maximum of 11 people in attendance from 12th April.

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Burial chapel closures - Burial chapels are closed until further notice. For details see Frequently Asked Questions.

Council Tax

Normal service

For more information please see our Council Tax page.

Elections and Democracy

Some impact

For more information please see our Elections and Democracy Coronavirus page.

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Reduced email service - Our phone lines have reopened but we are running a reduced email service so some delays should be expected.

Environment and Parks

Some impact

For more information please see our Environment and Parks page.

Tick icon3 Outdoor leisure facilities - Facilities such as tennis courts, basketball courts and outdoor gyms are reopening from 29th March 2021.
Tick icon3 Playgrounds in parks - Children's play areas and open spaces will remain open.
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Allotments and facility bookings - Allotment services and Pitch bookings will operate an online only service.

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Social distancing enforcement - Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing.

Health and Leisure

Significant impact

For more information please see our Health and Leisure page.

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Harrow Leisure Centre - Will be reopening its gym and swimming pool from 12th April. Some activities will not yet be available. A booking system will be in operation, for details see Everyone Active.

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Hatch End Swimming Pool - Hatch end swimming pool is closed.

Tick icon3 Outdoor leisure facilities - Facilities such as tennis courts, basketball courts and outdoor gyms are reopening from 29th March 2021.
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Headstone Manor Museum- Headstone Manor Museum is currently closed to the public. The museum café is open from Thursdays to Sundays for take-away only. For details see headstonemanor.org

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Harrow Health Walks - (Walking groups) are suspended.

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Stop smoking service - The Stop smoking service is open and offering virtual appointments when face to face appointments are not possible.

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Harrow Arts Centre -  Harrow Arts Centre is currently running online events. Children's activities, classes and workshops will resume from 12th April and outdoor performances will resume from 17th May. For details and booking see harrowarts.com

Housing and Property

Some impact

For more information please see our Housing and Property Coronavirus page.

Tick icon3 Phone lines - Access Harrow is taking all Council Housing service calls Monday to Friday, 9am – 5pm. They can be reached at 0208 901 2630.
Tick icon3 Housing repairs - We have resumed the full repairs and maintenance service to Council tenants. See our housing services update.
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Caretaking services - We’re running a reduced caretaking service focusing on urgent health and safety tasks, litter picking and bulk removal. Please remember to keep communal areas clear of items to keep you and other residents safe.

Libraries

Some impact

For more information please see our Libraries Coronavirus page.

Tick icon3 Library re-openings - All Harrow Libraries will open from week commencing 12th April 2021. We will be operating reduced opening hours and services.

Licensing

Some impact

For more information please see our Licences Coronavirus page.

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Online applications - All applications and Temporary Event Notices should now be completed online.

Parking and Permits

Normal service

For more information please see Parking and Permits

Planning and Developments

Normal service

For more information please see Planning and Developments

Tick icon3 New online service - We have added an online Planning enquiry form for general planning questions.
Tick icon3 Building Control applications and visits - Building Control applications and site visits will continue as normal.

Road Maintenance and Travel

Normal service

For more information please see our Road Maintenance and Travel page.

Schools and Learning

Some impact

For more information please see our Schools and Learning Coronavirus page.

Street cleaning and reporting

Normal service

For more information please see our Streets page.