The planning applications advice service

Complete a pre-application enquiry

To make an enquiry you can download and complete the pre-application enquiry form

The form should be submitted via the email or postal address on the form. Please also view our pre-application enquiry notes and fees table.

Telephone payment

To make a telephone payment for the service please call 020 8901 2650

Refund Policy

Please note, if a customer cancels a meeting, it is likely that a major portion of the fee will not be refunded, due to the need to cover the costs of carrying out background research and other preparatory work ahead of the meeting. However, we will try to accommodate requests to rearrange the meeting.

If the meeting is cancelled by the Planning service, an alternative time for the meeting will be offered. If the alternative is not acceptable to the customer, the fee will be refunded in full.


Whilst pre-application advice is more likely to result in a speedier and positive outcome, planning permission cannot be guaranteed. The final decision on some applications is made by Council Members. Decisions are made following consultation with the public and statutory bodies. In some cases the decision is delegated to senior officers.

Therefore the pre-application advice we provide is without prejudice to the final decision which is made on the planning application. The Council will not publish any pre-application material on its public access website. You should be aware, however, that under the provisions of the Freedom of Information Act and/or the Environmental Information Regulations it is possible that we may receive a request from a third party for disclosure of pre-application material relating to your site.

If a request for disclosure of pre-application material is received from a third party then the Council will need to consider, in accordance with the relevant legislation, whether there is any exception that allows us to refuse to provide the requested information.

If there are any reasons why you believe the pre-application material relating to your site should remain confidential, please note these in the confidentiality section of our pre-application request form so that we can consider whether these reasons amount to an exception to disclosure should we be faced with a request for pre-application material in the future under the Freedom of Information Act and/or the Environmental Information Regulations.

Planning and Building Control

Please use the details below for all enquiries regarding planning consent and building control, including any change of use or change to the outside appearance.

Address: Civic 1
Station Road

Telephone: 020 8901 2650