Council Tax energy rebate payment update – 15th June 2022

Payment of £150 has now been made to Council Tax Direct Debit payers in bands A to D for the mandatory scheme and band E where a disabled band reduction applies.

Payment of £150 has also been made to Council Tax Support recipients who are Council Tax direct debit payers in Bands E to H for the discretionary scheme with a discretionary scheme payment of £40 also having been made to any other Band E Council Tax direct debit payers.

We are aware that a small number of direct debit payers did not receive their energy rebate payment into their bank account.  This included for example where:

  • The Direct Debit was not in place on 1 April 
  • The bank account name details differ to those of the main Council Tax payer 
  • A Direct Debit was in place before 1 April but recent payment has been made using a different payment method  
  • A Direct Debit was in place on 1 April but no payments using that method have been made in the current financial year or payments that have been debited, have been rejected.   

Letters were issued during the week of 6th June 2022 to Council Tax direct debit payers affected by the above, explaining how to apply for the payment.

Letters for customers that do not pay their Council Tax by direct debit, will be issued from Monday 13th June 2022.

The letter will include a PIN number and a secure web address where you will need to enter your details and confirm your payment preference.

If you have already received the letter, you can now apply at www.councilenergyrebate.co.uk/rebate/harrow

Once you have applied and the details have been successfully confirmed, it will take up to 6 weeks for the payment to reach your bank or Council Tax account.

Details of who is eligible are available online on our Council Tax rebate page.

Please note you will not be contacted any other way, and we would not ask you to share your bank details with us over the phone or by email.

If you are struggling financially support is available:  

Help Harrow, the partnership between Harrow Council and local voluntary sector organisations, offers support to Harrow residents with food and advice.

Citizens Advice Harrow provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Seasonal Health Intervention Network (SHINE) offers a helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and ultimately stay well and warm.

Published: 15th June 2022