Support for low-income workers told to self-isolate

£500 payment for low income workers told to isolate By NHS Test and Trace service due to Covid-19 Smart form will tell you instantly if you are likely to be eligible for the payment.

Harrow workers on low incomes, told to self-isolate by NHS Test and Trace service, won’t miss out while they are unable to work thanks to the £500 self-isolation support payment.

The payment is available for people who live in Harrow and have been told to self-isolate by the Test and Trace service on or after 28 September.

Cllr Adam Swersky, Cabinet Member for Finance and Resources said “It’s important our residents know we are here to support them during these difficult times. This payment will make it easier for our residents, who would otherwise struggle financially, to self-isolate.

“We’ve made it easy to apply with a smart form that will tell you straight away if you are likely to be eligible for the payment.”

Director of Public Health in Harrow, Carole Furlong said, “Reducing the spread of Covid by self-isolating when asked to do so by the NHS Test and Trace service is key to reducing the spread of Coronavirus.

“If you become unwell with anyone of the symptoms – a new continuous cough, a high temperature or a change/loss in taste or smell, please self-isolate immediately and book a test.”

You are eligible for the £500 payment if you are:

  • employed or self-employed
  • will lose income while self-isolating because you cannot work from home
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and or Pension Credit and have recourse to public funds.

A claim must be made within 14 days of the last day of self-isolation and you must meet all the criteria above.

Online applications have opened today – to apply you will need your:

  • Unique ID number as provided by the NHS Test & Trace (and proof of this)
  • national insurance number
  • full name
  • date of birth
  • contact telephone numbers including a working mobile number
  • full names, dates of birth and national insurance numbers for everyone living in their household
  • current address and postcode
  • details of benefits you receive and how much
  • employment details/proof of employment
  • bank statements.

Those eligible can apply online on our test and trace page.

Further information:

To complete the application the applicant will need:

  • The eight-digit NHS test and trace unique ID will be needed to complete the form – this will be on any email/text/letter from the NHS Contact Tracing and Advice Service (CTAS).
  • Their National Insurance Number
  • A copy of the last two months bank statements – this must be in the applicant’s name and must show proof of earnings
  • If the applicant is self-employed, they will need proof of self-employment. This must be a copy of the most recent accounts, evidence of self-assessment returns or a recent bank statement for the business account (no more than two months old)

Applications must be submitted within 14 days of the last day of the period of self-isolation.  No applications will be considered outside of this time limit.

All payments will be for £500. This is subject to income tax. The Council will advise HMRC of all awards.

The council will aim to make a decision on all applications within seven working days of the last piece of supporting information being received.  The applicant will be notified of the decision either by email or letter.

All payments are made directly to a bank account in the name of the applicant.  If that account is overdrawn, you may wish to contact the bank in respect to the first right of appropriation.  This means that you may be able to access this money even if you are overdrawn.  You should advise the council that you are going to do this before the payment is issued.

It will take up to a further four working days for the payment to show in your bank account.

There is no right to appeal against a decision.

The scheme is not to assist people who have lost money due to being furloughed.

The scheme will not assist people who receive full sick pay/pay during the period of self-isolation.

Applicants must provide evidence to verify the application. The form will tell you what supporting information you need to provide.  We will also check the information provided against records held by DWP, HMRC and the Test and Trace service (CTAS).

Applications must be made online at harrow.gov.uk/testandtrace.

Anyone unable to complete an online form can call 020 8901 2610 for assistance.

Published: 14th October 2020