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Licensing
A new way to manage your licence online
We have switched to a new online licensing platform. We hope it will help you manage your licensing needs more easily. Below, we address some common questions about licensing. Common questions are around:
- creating and adding your licence to your MyHarrow Account
- submitting applications
- understanding the processes of our new system.
How to register for licensing through MyHarrow
If you currently have a licence and have received a letter or email with an activation link, follow that link while logged into your MyHarrow account.
If you have not received a letter or email, but your existing licence is up for renewal/annual fee complete our licence enquiry form.
If you are applying for a new licence, navigate to the type of licence you need via Licences. You will be taken to the Licensing portal when you follow the relevant application link.
First-time users
The first time you use this service, you will be redirected to a licensing registration page.
Some of your details will be pre-populated. Enter the rest of your details and click save.
You will only need to do this once.
You can then continue with your transaction.
Add a licence to your account
Check your email for a message from noreply@harrow.gov.uk. It will ask you to add your licence. Follow the instructions in the email to complete the process.
Submit a Renewal or Annual Fee applications from a reminder letter
While logged in to your MyHarrow account, go back to the reminder letter and follow the activation link in the letter.
If it is the first time using the service, you will be redirected to a licensing registration page (see above)
You will be taken to the ‘Before you start’ page of the relevant licence application and you will be able to proceed with your application.
What are the benefits of the new licensing system?
- You can submit new applications and renewals. You can upload documents and make payments. You can do all this in one online transaction.
- You will receive reminders for fees and renewals. They will come in advance. We will email you a link to the application form. It will make it easy to submit your annual fee and renewal applications.
Why do I need to add my licence to my MyHarrow Account?
You will need to add your licence to your account to access the new licensing system. This is so that you can submit annual fees and renewal applications moving forward.
How do I create a MyHarrow Account?
You can create an account at harrow.gov.uk/myaccount.
How can I add my licence to my account?
Check your email for a message from noreply@harrow.gov.uk. It will be requesting you to add your licence. Follow the instructions in the email to complete the process.
I didn’t receive the email, what can I do?
Please check your junk and spam folder. If you still can’t find the email, complete our licence enquiry form. Use it to update your information and request the email.
How do I submit my annual fee payment or renewal application?
If you have added your licence to your account:
- Click the link in your reminder letter. Or, click the pay or renew button on the relevant licence webpage.
- Sign in to your MyHarrow Account.
- You will be instructed to make a payment or renewal application.
If you do not have an account or have not added your licence to your account:
- Create or sign in to your account at www.harrow.gov.uk/myaccount
- Whilst signed in, select the link in your reminder letter
- Enter your details on the registration page
- You will be instructed to make a payment or renewal application.
Can I use the same MyHarrow account for more than one licence?
Yes, ensure each licence is added correctly. You can follow the provided instructions for each one.
Who do I contact if I need help with the new licensing system?
If you need help, please complete our licence enquiry form.
Can more than one user add the same licence to their account?
No, only one user can add a licence to their account. They must also submit annual fees and renewal applications for that licence.
Can someone else manage my licence for me?
Yes, if you would like an agent or representative to manage your licence for you complete our licence enquiry form.
Can an agent submit applications on my behalf?
Yes, some applications are submitted by agents. They do so on behalf of the applicant. Once a licence is issued, submitting future annual fees will revert to the licensee. The licensee will get an email with an attachment. It will contain a link and instructions. They will use these to create and add their licence to their account.
Will agents continue to have access to manage annual fees and renewals?
No, agents will not have any access after the licence is issued. Unless the licensee asks licensing, the agent or representative will not get control of the licence. If you would like an agent or representative to manage your licence for you complete our licence enquiry form.
If you need further help, please email us at licensing@harrow.gov.uk.