MyHarrow Support

Business rates

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If you need help registering or logging in, see MyHarrow Support

How to add the Business Rates service

You must first log in to your MyHarrow Account. If you need help registering or logging in, see MyHarrow Support.

To add the Business Rates service, you will need:

  • Your 10-digit Business Rates account number
  • The postcode of the charged property

You can add multiple Business Rates accounts.

If you have any problems adding the service, please read the guidance below.

Login to MyHarrow

Adding a business rates account

Before you can view your bills and payments, you need to link to the business rates account you want to view to your MyHarrow Account.

Step 1: Choose the service to add

The first time you log in, you will go straight to the list of services available. If you have logged in before, you can select 'Add Service' from the MyServices page.

Select Business Rates from the list of services

Select 'Business Rates' and continue.

You can add more business rates accounts and other services later by repeating this process.
Sample of the bill indicating the reference number and postcode

Step 2: Enter your details

To link up your business rates account you will need your 10-digit Account Reference  and the Charged Property Postcode, as shown on your bill.
Business rates account on the MyServices screen

 

Step 3: The account is linked

Your business rates account is now linked to your MyHarrow Account.

If you have any more business rates accounts, you can link them using the 'Add Services' button.

To view bills/correspondence and payments for the account click on 'Show Details'

Viewing your business rates details

Click on the 'Show Details' button on the MyServices page to reach the business rates summary.

Screenshot of the Business Rates summary on MyHarrow

Summary screen

Here you can see an overview of the account including the yearly charge and remaining balance

The tabs below show:

  • Amounts Due: Your remaining instalments
  • Remaining Balance Breakdown: How your balance is calculated including any relief or exemptions
  • Payments: See what payments you have made. Allow 2 working days for them to appear.

If you are using a mobile phone, scroll down to see all the options.
Drop Down menu with option for All Issued

View bills and correspondence

From the business rates summary page, click on the link to 'View my Bills and Reminders'

Then on the correspondence page, you will need to select the period you wish to view from the drop-down menu.

Sign up for / Cancel paperless e-billing

If you are logged in to your MyHarrow account, you can find the link to 'Sign up for e-billing' on the Business Rates Summary screen.

To check if you are already signed up, click on the 'Sign up for E-billing' link and proceed to the form. There you will see your e-billing status. If you are not registered you can proceed with the form to sign up. If you are registered you will be given the option to cancel.

If you choose to cancel e-billing, you can still log in to view your bills if your MyHarrow Account and Business Rates account are linked.

If you have more than one Business Rates account, you will need to set your preference for each account separately.

Frequently Asked Questions

What should I do if I have not received a bill yet?

If you have recently moved in and have not got your bill yet, you will need to Register for Business Rates

Information is incorrect on my account

If the information displayed on your MyHarrow Account is incorrect, for example a spelling mistake, you will need to tell us.

 

You can send proof of the correct information using the Evidence upload form.

A payment is not showing on my account

Payments are displayed on your account the next working day after they are received. Different methods of payments may take longer for us to get them.

If you think a payment has gone missing, send proof of the payment using the Evidence upload form.

I have received a Reminder, Final Notice or Summons

You can view all your correspondence by clicking on the ‘View my letters, bills and reminders’ button on the Business Rates Summary page.

 

You can check what payments were missed on Payment tab on the Business Rates Summary page.

 

Our webpages have more information about what to do if you have received a Reminder, Final Notice or Summons

I cannot submit a webform on the MyHarrow Account

If you cannot submit a webform, complete our MyHarrow Account enquiry form.

There is an error message

If you see an error message, try reloading the page or using a different web browser.

 

If the error continues, send a screenshot of the error and description of what you were doing when it happened.

 

You can send it using the MyHarrow Support form below.

 

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