Housing Benefits and Council Tax Support
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If you need help registering or logging in, see MyHarrow Support
How to add the Housing Benefit and Council Tax Support service
You must first log in to your MyHarrow Account. If you need help registering or logging in, see MyHarrow Support.
To add the Housing Benefit and Council Tax Support service, you will need:
- Your claim reference number. You can find this number on your decision notification letter. If this is your first time claiming in Harrow, you will need to Make a new claim
- Your National Insurance Number
- The amount of your last housing benefit payment (if you have received one)
If you have any problems adding the service, please read the guidance below.
Using the Housing Benefit & Council Tax Support service
If you have successfully added the Housing Benefit service, here are some useful tips to get the most out of it.
How to view your decision notifications and letters
Follow these steps to view your letters:
- On the Benefits Summary screen select 'View my letters and decision notifications'
- Select the drop-down and select 'All issued'
- You will be able to download your correspondence. If you are using a mobile device you might need to scroll to the right to see the download link.
Frequently Asked Questions
How can I check the progress of an application?
When you apply for something online, you'll get an email receipt, This will have a reference number to confirm that we have your documents.
It can take up to 10 days to process an application. Disputes and appeals can take up to 2 months.
When we make a decision, we will send you a new decision notification or letter. To check if anything has been sent:
- On the Benefits Summary screen select 'View my letters and decision notifications'
- Select the drop-down and select 'All issued'
- You will be able to download your correspondence. If you are using a mobile device you might need to scroll to the right to see the download link.
What should I do if there is an error?
If you see an error message, try reloading the page or using a different web browser.
If the error continues, please send a screenshot of the error and description of what you were doing when it happened using this form:
What should I do if the information on my benefit claim is incorrect or missing?
If the information held by the benefits service is incorrect, you can send us the correct information using the Evidence upload form
If there has been a change you can tell us using the Change in Circumstances Form.
I have not received the housing benefit payment I was expecting
If you have not received a payment, first check your correspondence.
You might have been asked to provide more information, or there might have been a change in your circumstances that has reduced or stopped your entitlement.
A letter will have been sent to you to inform you of the reasons and any actions you must take.