Council Tax reminder disputes
Missing payments
If you believe you made the payment on time check your MyHarrow Account to when your payment was received. If you have checked and your payment is not showing you will need to send proof.
Please provide one of the following:
- your bank or credit card statement showing where your payment has been made
- a receipt for your payment
- any other valid proof that you have to show the payment in question
Send the proof and a cover letter to explain what payment has gone missing using the evidence upload form.
You must make any outstanding payments while you wait for a decision on your dispute. A decision can take up to 50 days.
If you have moved out or should not be liable
If you received payment reminders for an address you have already left, notify us using the move form. You must continue to pay your council tax until the closing bill is issued.
If you believe you're not liable for the charge, you can submit a dispute using the evidence upload form. You must pay the amount on the reminder and continue to make payments while you are waiting for a decision.
Financial hardship
If you cannot afford the charge, check to see if you qualify for a reduction. Recovery action will continue in the meantime if you do not pay.
If you did not receive the bill
If you did not receive the original bill then you can check it on your MyHarrow account. You must pay the amount shown on the reminder. Not receiving a bill or reminder notice is not a valid defence against a summons.
Waiting for the outcome of an application
If you have not paid while waiting for the outcome of an application then the reminder is correct. You must always pay your Council Tax while waiting for a decision on any type of application.
You can use your MyHarrow account to check the progress of your application.
If you have recently set up a Direct Debit, check your MyHarrow account to see if it has been set up. You will need to pay any instalments shown as outstanding.