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Pay my council tax

Managing my council tax payments

It is important to pay your council tax as billed so that you can avoid debt recovery action. Below you'll find advice on the changes you can make to your bill to make the payments more managable.

What to do if you can't afford your bill

If you are struggling to pay your bill you can check if you qualify for a discount, exemption or council tax support. We will be able to reduce the amount that you pay if you are eligible. You will need to pay your council tax as billed while you wait for the outcome of an application.

You can also consider setting up a Direct Debit, which will give you the option to pay over 12 monthly instalments, to reduce the amount that you pay each month. If you pay by Direct Debit you will be able to select the date the payment will be debited (from a choice of five dates). .

The following agencies can provide further financial advice:

What to do if you want to change the instalment plan

You can change your instalment plan to 12 monthly instalments if you pay by Direct Debit. You can also select the date the payment will be debited (from a choice of five dates).

Set up a Direct Debit

View your council tax payments and account online

You can view your council tax payments and account online via MyHarrow Account.

You will be able to:

  • check and confirm if your payments have been received
  • view your instalment amounts and payment dates
  • view your balance
  • and more

What to do when your are waiting for a decision on an application or appeal

If you applied for a council discount, exemption or support it can take up to four to six weeks to process your application. You must continue to pay your council tax as billed while you are waiting to receive a decision on application or appeal. If it is approved we will send you a letter advising you of the outcome and/ or a revised bill. If you are signed up to MyHarrow Account you will receive an alert when the revised bill has been issued.