Managing your Council Tax payments
You can view your council tax payments and account online with a MyHarrow Account
With a MyHarrow Account you can:
- check and confirm if your payments have been received
- view your instalment amounts and payment dates
- view your balance
It is important to pay your council tax as billed so that you can avoid debt recovery action. Below you'll find advice on the changes you can make to your bill to make the payments more manageable.
What to do if you can't afford your bill
If you are struggling to pay you can check if you qualify for a discount, exemption or council tax support. You will need to pay your council tax as billed while you wait for the outcome of an application.
You can also set up a Direct Debit. This will give you the option to pay over 12 monthly instalments, to reduce the amount that you pay each month. If you pay by Direct Debit you will be able to choose one of three payment dates.
If you don't pay by Direct Debit, you can ask to pay over 12 months rather than 10, but you cannot choose another date and your instalments will be due on the 1st of the month.
The option to pay over 10 or 12 months only starts in April of each financial year and ends in January or March. You can send a request for this by selecting the 'Payment arrangement supporting evidence' option on our Evidence upload form.
If you have received a closing bill you must pay in full within 14 days. There is no automatic right to pay by instalments. If you are unable to pay this you can send an offer of payment by selecting the 'Payment arrangement supporting evidence' option on our Evidence upload form.
The following agencies can provide further financial advice:
Harrow Citizens Advice Bureau - They also support applications for Universal Credit.
If you are still unable to pay then a summons will be issued. Only after a summons is issued can other payment arrangements be considered.
What to do when you're waiting for a decision on an application or appeal
Applications can take up to 50 days to process. You must pay your council tax bill while you are waiting to receive a decision. If it is approved we will send you a letter advising you of the outcome and/ or a revised bill. If you have a MyHarrow Account you will receive an alert when the bill is issued. Please visit the MyHarrow Account page for more information.