Disputing a summons
If you believe you made the payments on time check your MyHarrow Account or your bank statement to make sure. If your payment is not showing then we will need proof of your payment.
Please provide one of the following:
- your bank or credit card statement showing where your payment has been made
- a receipt for your payment
- any other valid proof that you have to show the payment in question
Send the proof and a cover letter to explain what payment has gone missing using the evidence upload form.
You must make any outstanding payments while you wait for a decision on your dispute.
If you have moved out or should not be liable
If you received a summons for an address which you have moved out of, make sure you have notified us using the move form.
You must pay the amount on the summons while you are waiting for the account to be closed.
If you believe you should not be responsible for council tax, you can submit a dispute using the evidence upload form.
You must pay the amount on the summons and continue to make payments while the dispute is being looked into.
If you have not paid because you cannot afford it, you should check to see if you qualify for a discount or exemption.
In most circumstances the summons will still stand and you will be expected to pay. You should request a payment plan.
If you did not receive the bill or reminder
If you did not receive the original bill then you can check it on your MyHarrow account. Not receiving a bill or reminder notice is not in itself a valid defence against a summons being issued.
Waiting for the outcome of an application
If you have not paid while waiting for the outcome of an application then the summons is correct. You must always pay your council tax while waiting for a decision on any type of application.
You can use your MyHarrow account to check the progress of your application.