Support for Residents

Financial help

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Beware of potential fraud

A third party has been writing letters claiming to be from the London Borough of Waltham Forest regarding potential reductions to Council Tax as part of the Government’s response to Covid 19.

Both the letter and the website are fake but are of good quality and, as a result, are fairly convincing.

Please be aware that:

  • If the Council is offering a discount on the Council Tax it will generally write to the person whose name appears on the bill – not ‘The Occupier’.
  • The standard of written English used in the letter falls far below the standard the Council would use in a bulk letter.
  • The web address on the letter ends co.uk – almost invariably, online business conducted by a local authority, central government and most government agencies will end .gov.uk.  The use of the word gov anywhere in a web address other than immediately before .uk may well indicate an attempted fraud.

In the event that you have received this letter and have acted on it you should report the incident to the National Fraud and Cyber Crime Reporting Centre.

The Government has introduced measures to support households experiencing financial disruptions.

We recommend that you read through all the information and links below to find out what support you can receive.

You might qualify for support from more than one source.

Financial support schemes

The government has introduced different schemes depending on your employment status.

Please see the government website for advice if you are:

Check your benefits entitlement

In response to the Coronavirus, the government has increased the amount of benefits that claimants can receive.

Our benefits calculator has been updated to take into account these changes. Use it to find out if you qualify for a range of benefits including Universal Credit and Council Tax Support.

Benefits calculator

If you are already receiving housing benefit then some of the new measures might affect your entitlement. For details see Changes to benefits since the outbreak.

Council tax support

Council Tax Support is a reduction in your council tax if you are on a low income or unemployed. To find out if you are eligible and to apply see Council Tax Support.

Housing support

Payment holidays for residents with mortgages – For details see the Financial Conduct Authority

Extra Support for Renters – Local Housing Allowance rates have increased. This will benefit people renting from private landlords who are in receipt of Housing Benefit or Universal Credit.

The increase means that more people will qualify for support. Check what you might receive using the Benefits Calculator.

The government has announced additional protection for renters and a temporary ban on evictions.

Free school meals

Children eligible for free school meals will be offered meals or vouchers as an alternative if they can no longer attend school. For details contact your school.

The Hardship Fund Scheme – Support with Council Tax

We have set up a Hardship Scheme to provide extra support with Council Tax for working age low income households.  If you are entitled to Council Tax Support you may qualify for some additional help.

If you are experiencing financial hardship, in exceptional circumstances the Council’s Hardship Fund scheme may be able to assist. 

Applications to the scheme will only be considered once you have claimed all available support set out above, and where there is no alternative assistance available.

More information can be found on our Hardship Fund Scheme page.

Extension to the ban on evictions

The government have recently extended the ban on evictions (as of 21st August 2020) for another four weeks with a new six month notice period to be put in place until at least 31st March 2021.

The government will keep these measures under review with decisions guided by the latest public health advice. For more information about the extension to the ban visit GOV.UK.