Support for Residents

Icon information white

For the latest health news and advice regarding the Coronavirus (COVID-19) please visit the NHS website or GOV.UK

We understand that many of you will be worried about the impact Coronavirus (COVID-19) will have on your household - and many will already be feeling its effects.

There will be concerns about when you’re able to return to work, and also about salaries being reduced to 80% or stopped altogether.

The Government has introduced a raft of measures to support households experiencing financial disruptions.

We’re also working on other measures which may help to reduce your Council tax bill for 2020/21 if you are in receipt of Council Tax Support.

What are the measures?

  • Funding to reduce your Council Tax - Up to £150 discount which will apply to:
    • All 6,400 council tax payers in receipt of Council Tax Support and classified as of working age (excludes pensioner households).
    • Households experiencing extreme financial hardship who apply for Hardship Fund Support for Council Tax
  • The Government have allocated funds to local councils in the form of a Hardship grant to support residents financially impacted by the Coronavirus.

Please continue to follow all advice from NHS to protect yourself and others. All the latest updates and information on Coronavirus can be found on the UK Government website.

Additional measures

Here is a summary of support the government has announced, including those not delivered by the council. You can read about these in full detail on the government website.

  • Coronavirus Job Retention Scheme
  • Payment holidays for residents with mortgages - Possible payment holiday or allowed to pay interest only – contact your lender
  • Extra Support for Renters - Local Housing Allowance Rates to be increased to pay at least 30% of market rents appropriate to the geographical area
  • Support for residents receiving Universal Credit and Tax Credits - The standard rate in UC and Tax Credits will be increased by £30 per week from 6/4/2020.
  • All self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service
  • A new telephone helpline to support the self-employed people who are concerned about paying their tax due to coronavirus. Contact HMRC on 0800 0159 559
  • The government has already announced a temporary ban on evictions and additional protection for renters.  
  • They have also announced that there will be a range of extra support to help benefit claimants.

Support for the self-employed

Following the Chancellor's announcement regarding support for those that are self-employed, we wanted to make sure you have access to the details of the support scheme.

In addition, the Government have pulled together FAQs relating to the scheme.

Support for the vulnerable

To help our most vulnerable residents in Harrow we have opened a hotline that you can call us on.

Icon phone white

Coronavirus Hotline telephone number

0208 901 2698

Free technology for the over 70's

Visit Wave Length who are a charity providing media technology to lonely people living in poverty. They are giving away free DAB radio to over 70s.

This might be ideal for people who are in self isolation and might not have access to a tv or prefer to listen to the radio.

Easy read information about the Coronavirus

We have created an easy read guide to explain what the Coronavirus is.

Support for children and young people

During this tough time the Young Harrow Foundation has a collection of safe, local offers for children and young people.

We have also created some tips for mental wellbeing of families with children to help families deal with the challenges that the Coronavirus may bring.

Citizens Advice Harrow

Citizens Advice Harrow provides free, confidential and impartial advice on big issues affecting people's lives.