People at higher risk from Coronavirus

The government’s advice for Clinically Extremely Vulnerable people to shield has now ended. All residents who were previously advised to shield have been sent letters to notify them of this.

The government still advises Clinically Extremely Vulnerable people to take extra precautions to protect themselves. For further details see Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19.

All residents must continue to follow the government’s COVID Safety guidelines.

Harrow's Coronavirus Hotline remains open and below you will find details of local support that is still available.

What support is available to people who are clinically extremely vulnerable?


You are no longer advised to avoid shops, however you may choose to continue to have food and other supplies delivered.

The service that helped you get priority access to supermarket deliveries has now closed.

For details of local businesses and voluntary organisations offering deliveries, see help to get food.


You are no longer advised not to go to pharmacies, however you can still ask friends, family or volunteers to collect medicines for you.

Some pharmacies may still offer delivery. You can find your local pharmacy contact details using NHS Service Search


For the full guidance on work see Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID 19: Work.

Everyone is currently advised to work from home where possible.

If you cannot work from home, you are no longer advised not to attend the workplace.

Employers are required to take steps to reduce risk of exposure to COVID-19 in the workplace. Anyone who is Clinically Extremely Vulnerable, or employs someone who is, is encouraged to have conversations as soon as possible about returning to work. For further guidance see Working safely during COVID-19.

Any businesses breaching COVID guidelines can be reported to the Health and Safety Executive.

To find out what financial support is available, see Financial support for residents.

Mental health support

It is normal during these uncertain and unusual times to feel anxious or feel low.

Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus (COVID-19).

The Every Mind Matters page on anxiety and NHS mental wellbeing audio guides provide further information on how to manage anxiety.

If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, we would urge you to speak to a GP and seek out mental health support delivered by charities or the NHS.

You can also view our page on Health, wellbeing and learning resources to use at home.

If you require additional support

It is important that you continue to receive the care and support you need to help you stay safe and well. Providers of social care and medical services are making every effort to ensure services remain open and as safe as possible.

You should continue to seek support from the NHS for your existing health conditions. You can access a range of NHS services from home, including ordering repeat prescriptions or contacting your health professional through an online consultation. To find out more visit NHS Health at home, or download the NHS App. If you have an urgent medical need, call NHS 111 or, for a medical emergency, dial 999.

It is also important to look after your mental health. Go to the Every Mind Matters website for advice and practical steps that you can take to support your wellbeing and manage your mental health during this pandemic and beyond. The Let’s Talk Loneliness website also has a variety of tips, advice and further resources that you may find helpful.

If you or someone you care for experiences a mental health crisis, we urge you to make contact with a local health professional immediately. NHS Mental Health Trusts have established 24/7 telephone lines to support people of all ages to get the help they need, when they need it.

Any carers or visitors who support you with your everyday needs can continue to visit. They should continue to follow social distancing guidance where close or personal contact is not required.

You can also access additional support from your energy supplier. Energy suppliers are required by the regulator, Ofgem, to hold a register of customers in a vulnerable circumstance, called a Priority Service Register. If you are clinically extremely vulnerable you can be added to this register. For information about how to be added to the register and the additional services your supplier can provide you, please visit Ofgem’s website.

Telecom providers are also required by their regulator, Ofcom, to support their vulnerable customers. For information about the additional services your supplier may be able to provide you as a vulnerable customer, please visit Ofcom’s website.

You should continue to access support from local charities and organisations. You can find details of these on our Health, wellbeing and learning resources page.

Harrow's Coronavirus Hotline remains open on 0208 901 2698.