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Service updates, changes and closures

The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.

Updates on key changes to services, closures and disruptions will be displayed on this page.

Adult Social Care

For more information please see our Adult Social Care Coronavirus page.

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Our Adult Social Care support line will remain open - 0208 901 2680. Please expect some delays whilst we are supporting our most vulnerable residents in Harrow. 

Tick icon3 If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.
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Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

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Vaughan Neighbourhood Resource Centre is closed until further notice.

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Kenmore Neighbourhood Resource Centre is closed until further notice.

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The Bridge Day Centre is closed until further notice.

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New Bentley Day Care is closed until further notice.

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Wiseworks is closed until further notice.

Appointments and visits to the Civic Centre

For more information please see our Appointments Coronavirus page.

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We are not accepting bookings for appointments at our one-stop-shop.

Tick icon3 Our One-Stop-Shop is closed to visitors however you can still use our self-service payment kiosks, ATM cash machine and deliver important documents to our internal post box.
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All prior booked appointments are now postponed.

Bins, Waste and Recycling

For more information please see our Bins, Waste and Recycling Coronavirus page.

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The Garden Waste service is suspended until further notice and we are not accepting new applications. The last Garden Waste collection will be on 3rd April 2020.

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Our Bins, Waste and Recycling phone lines are closed until further notice.

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The Harrow Recycling Centre is closed until further notice.

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Household, food and recycling waste collections will continue as normal.

Births, Deaths and Marriages

For more information please see our Births, Deaths and Marriages Coronavirus page.

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 All Marriage and Citizenship ceremonies are postponed until further notice.

Elections and Democracy

For more information please see our Elections and Democracy Coronavirus page.

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Phone lines for Election and Democratic services are closed until further notice.

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Election and Democratic services are running a reduced email service - some delays should be expected.

Environment and Parks

For more information please see our Environment and Parks Coronavirus page.

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Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing.

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Our Allotment phone lines are closed until further notice.

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Our Pitch booking phone lines are closed until further notice.

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Cedars Youth Centre is closed until further notice.

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All playgrounds, green gyms and sports courts in Harrow parks are closed until further notice.

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Allotment services and Pitch bookings will operate an online only service.

Health and Leisure

For more information please see our Health and Leisure Coronavirus page.

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Harrow Leisure Centre is closed until further notice.

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Bannister Sports Centre is closed until further notice.

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Hatch End Swimming pool is closed until further notice.

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Playgrounds, green gyms and sports courts in all Harrow parks are closed until further notice.

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Cedars Youth Centre is closed until further notice.

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Harrow Arts Centre is closed until further notice.

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Headstone Manor Museum is closed until further notice.

Housing and Property

For more information please see our Housing and Property Coronavirus page.

Tick icon3 Over 70's and vulnerable residents will be contacted to check on their welfare.
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Housing and Property services are running a reduced phone line service.

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There will be a reduced caretaking service focusing on urgent health and safety tasks.

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The repairs team will only offer a 'priority 1 emergency' service. For more information please see our housing services update.

Libraries

For more information please see our Libraries Coronavirus page.

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All Libraries in Harrow are closed until further notice.

Tick icon3 We have a 24 hour renewal telephone line -  0333 370 4700
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There are no charges for overdue items while library services are closed.

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All items on loan will be renewed automatically until the 30th April 2020. You will not need to take any action for this to happen.

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Library memberships that are about to expire will automatically be extended until the 30th June 2020.

Licensing

For more information please see our Licences Coronavirus page.

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All applications and Temporary Event Notices should be completed online.

Parking and Permits

For more information please see our Parking and Permits Coronavirus page.

Tick icon3 You can currently park in resident permit bays in the Controlled Parking Zone (CPZ) that you live in without needing to display a permit.
Tick icon3 PCN's will not be issued to a vehicle displaying an out of date permit that expires beyond March 2020.
Tick icon3 All PayByPhone locations remain operational as long as pay and display machines are functioning.

Planning and Developments

For more information please see our Planning and Developments Coronavirus page.

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Phone lines for Planning and Building Control are closed until further notice.

Tick icon3 We have added an online Planning Enquiry form for general planning questions.
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Building Control applications and site visits will continue but there may be delays due to current limited resources.

Road Maintenance and Travel

For more information please see our Road Maintenance and Travel Coronavirus page.

Tick icon3 If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.
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Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

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The highways service is operating a limited service until further notice.

Tick icon3 You can report any road or pavement hazards or defects using our street and footpath form.

Schools and Learning

For more information please see our Schools and Learning Coronavirus page.

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All Schools in Harrow are closed until further notice.

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Parents will not be penalised for student non attendance due to the Coronavirus.

Tick icon3 If you are a key worker, we can arrange an alternative school or nursery for your child or children to attend if their current school or nursery has closed.