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Service updates, changes and closures

The Coronavirus (COVID-19) is significantly impacting some of our services and we have been reviewing our business continuity plans to ensure essential services for vulnerable people remain accessible.

Updates on key changes to services, closures and disruptions will be displayed on this page.

Adult Social Care

Some impact

For more information please see our Adult Social Care page.

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Phone lines - We are prioritising resources to make sure services for the vulnerable continue. This includes continuing to provide normal services in response to Care Act referrals and reviews. Phone lines for Adult social care services remain open: 0208 901 2680.

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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.

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Neighbourhood Resource Centre closures - Vaughan, Kenmore, The Bridge Day Centre, New Bentley, Wiseworks and Milmans remain closed until further notice.

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Blue Badges - Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

Appointments and visits to the Civic Centre

Some impact

For more information please see our Appointments Coronavirus page.

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Appointments and bookings - We are not accepting bookings for appointments at our one-stop-shop. All prior booked appointments are now postponed.

Tick icon3 One-Stop-Shop - Our One-Stop-Shop is closed to visitors however you can still use our self-service payment kiosks and deliver important documents to our internal post box.

Benefits

Normal service

For more information please see our Benefits page.

Bins, Waste and Recycling

Some impact

For more information please see our Bins, Waste and Recycling page.

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Recycling Centre bookings - You now need to book a visiting slot online if you want to visit the Harrow Recycling Centre.

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Garden Waste service subscriptions - Subscriptions for new Garden Waste plans are now closed until January 2021.

Births, Deaths and Marriages

Some impact

For more information please see our Births, Deaths and Marriages Coronavirus page.

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Registering a death - All deaths are now being registered by phone. Phone us on 0208 901 2665 to book a telephone appointment.

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Burial chapel closures - Burial chapels are closed until further notice. For details see Frequently Asked Questions.

Council Tax

Normal service

For more information please see our Council Tax page.

Elections and Democracy

Some impact

For more information please see our Elections and Democracy Coronavirus page.

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Reduced email service - Our phone lines have reopened but we are running a reduced email service so some delays should be expected.

Environment and Parks

Some impact

For more information please see our Environment and Parks Coronavirus page.

Tick icon3 Playgrounds in parks - Children's play areas and open spaces will remain open.
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Outdoor leisure facilities - Facilities such as tennis courts, basketball courts and outdoor gyms are closed.

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Allotments and facility bookings - Allotment services and Pitch bookings will operate an online only service.

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Social distancing enforcement - Enforcement officers are carrying out regular patrols of our parks to ensure adherence to social distancing.

Health and Leisure

Significant impact

For more information please see our Health and Leisure page.

Tick icon3 Harrow Leisure Centre has re-opened. For details see Everyone Active.
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Bannister Sports Centre and Hatch End Swimming Pool are closed

Tick icon3 Harrow Arts Centre has re-opened. For details see Harrowarts.com
Tick icon3 Headstone Manor Museum has re-opened. For details see Headstonemanor.org
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Outdoor leisure facilities - Facilities such as tennis courts, basketball courts and outdoor gyms are closed.

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Harrow Health Walks - Harrow Health Walks (Walking groups) are suspended until further notice.

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Stop smoking service - The Stop smoking service is open and offering virtual appointments when face to face appointments are not possible.

Housing and Property

Some impact

For more information please see our Housing and Property Coronavirus page.

Tick icon3 Phone lines - Access Harrow is taking all Council Housing service calls Monday to Friday, 9am – 5pm. They can be reached at 0208 901 2630.
Tick icon3 Housing repairs - We have resumed the full repairs and maintenance service to Council tenants. See our housing services update.
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Caretaking services - We’re running a reduced caretaking service focusing on urgent health and safety tasks, litter picking and bulk removal. Please remember to keep communal areas clear of items to keep you and other residents safe.

Libraries

Some impact

For more information please see our Libraries Coronavirus page.

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Order and collect service - Pinner, Stanmore and Wealdstone libraries are open for order and collect services but browsing is no longer available. Find out more about the order and collect service.

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Library closures - Greenhill, Kenton and Roxeth libraries are closed until further notice.

Licensing

Some impact

For more information please see our Licences Coronavirus page.

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Online applications - All applications and Temporary Event Notices should now be completed online.

Parking and Permits

Normal service

For more information please see our Parking and Permits Coronavirus page.

Planning and Developments

Some impact

For more information please see our Planning and Developments Coronavirus page.

Tick icon3 New online service - We have added an online Planning enquiry form for general planning questions.
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Building Control applications and visits - Building Control applications and site visits will continue but expect delays due to limited resources.

Road Maintenance and Travel

Some impact

For more information please see our Road Maintenance and Travel page.

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Taxicards - If you have a Taxicard, you can use it to arrange deliveries of essential goods. Each time you do this it will use up one of your allocated trips, no additional trips will be added. For details see London Council Taxicard Changes.

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Blue Badges - Due to delays in the processing of applications for blue badges, you can continue to use your blue badge if it has expired after 1st January 2020. For details see our Blue Badges page.

Schools and Learning

Some impact

For more information please see our Schools and Learning Coronavirus page.

Street cleaning and reporting

Normal service

For more information please see our Streets page.