Our phone lines for Planning and Building Control services are now closed but we will continue to process applications online.
We are prioritising resources to ensure essential services for vulnerable people remain accessible.
We are sorry for the inconvenience this has caused, but hope you will understand that health & wellbeing is our priority.
Check back regularly for updates to our frequently asked questions and service updates.
Service updates, changes or closures
Phone lines for Planning and Building Control are closed until further notice.
|We have added an online Planning Enquiry form for general planning questions.|
Building Control applications and site visits will continue but there may be delays due to current limited resources.
Below are some frequently asked questions that you have been asking. We will aim to update these regularly.
Can I still submit planning applications?
Yes, you can still submit applications, although it may take longer to register your application. We encourage you to submit your applications via the planning portal as this would assist us in processing your application more efficiently.
Can I still submit Building Control applications?
Will I be able to contact my case officer?
Yes, you can contact your case officer via email. You should have the email address from the correspondence you would have received from the planning department.
Can I still make payments over the phone for planning?
All payments can be made via the National Planning Portal when you submit the form, if additional payments are required one of our team will be in touch when we have resources available.
During this period we would encourage applications to make use of the Planning Portal.
Can I still make payments over the phone for building control?
Payments that are required for building control cannot be made online. Please contact the office via 0208 736 6058 leave your details and one of our advisors will return your call to take a payment.
Can I still request inspections from building control?
Please contact Building Control as normal to request an inspection. Until further notice no site inspections are being carried out except for dangerous structures.
However we will note you requested an inspection and will accept photographs of work in lieu of inspections.
See our web pages for further advice or phone the office. Alternatively you can use the webform on our building control page.
Will there be delays with my application?
Whilst every effort is being made to plan for running as normal a service as possible, we will have to, if as predicted, reduce the service provided and prioritise workloads as staffing levels reduce.
We would be grateful for your patience when emailing the office. We will endeavour to deal with any enquiry as efficiently as possible with the resources available.
Can my planning officer still make site visits?
We will be asking you to provide officers with dated photographs of your site from agreed positions for the majority of cases.
Can I hand in applications at one stop shop/post box?
The current government guidance is to avoid all non-essential travel. We are encouraging applicants to use the National Planning Portal for planning applications as our staff will be able to access the information while they work remotely.