How the Coronavirus is affecting Housing and Property services

We ask that you also follow all advice from NHS and GOV.UK to protect yourself and others.

Check back regularly for updates to our frequently asked questions and service updates.

Frequently asked questions

Below are some frequently asked questions that you have been asking. We will aim to update these regularly.

Will I be able to get hold of my housing officer?

Yes, you can phone then or email them.

What should I do if I'm made homeless during this period?

During office hours (9am - 5pm) please ring 0208 416 8738 or use the Housing advice webform. After hours you should ring 0208 863 5611.

Will I still be able to be added onto the waiting list?

Yes, although the assessment process may take longer than usual.

Will I still be able to go view properties?

No, due to government guidance we will not be offering accompanied viewings, but as soon as we are able to they will be re-introduced. Currently we are offering virtual viewings so you will need to have an email address to receive the viewing video.

Harrow is my landlord but I'm unable to pay rent at the moment?

Please contact your housing officer by e-mail or phone to discuss this.

Will I still be able to apply for a transfer?

Yes, although the assessment process may take longer than usual.

Do you have any measures in place for people who have been made redundant due to the Coronavirus and can’t afford their Council Tax or Rent?

Council Tax enquiries need to be directed to the Council Tax team.

For rent enquiries, if Harrow Council is your landlord you should contact your housing officer. If you have a private landlord we would urge you to discuss rent problems with them.

For further advice please contact our Housing Advice Team on  – 020 8416 8738 or e-mail us on [email protected].