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How the Coronavirus is affecting Bins, Waste and Recycling

We have had to close our phone lines for waste services to ensure essential services for vulnerable residents continue so please do not call us about Garden Waste.

We are sorry for the inconvenience this has caused, but hope you will understand that health & wellbeing is our priority.

We ask that you also follow all advice from NHS and GOV.UK to protect yourself and others.

Check back regularly for updates to our frequently asked questions and service updates.

Service updates, changes or closures

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The Garden Waste service has now resumed and is accepting new subscriptions.

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From the 29th June 2020 you will need to book a visiting slot online if you want to visit the Harrow Recycling Centre. Until this date, you can continue to use the Harrow Recycling Centre as normal.

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Our Bins, Waste and Recycling phone lines are closed until further notice.

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Household, food and recycling waste collections will continue as normal.

Frequently asked questions

Below are some frequently asked questions that you have been asking for garden waste and household waste. We will aim to update these regularly.

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Garden waste

When will the garden waste collection start again?

The Garden waste service has now resumed in the borough and collections have started from W/C 11th May 2020.

How will I know that garden waste collections have re-started?

If you are subscribed for the garden waste service, you can view your bin collection date using the missed bin widget tool on our bins homepage.

Will I get a full refund?

The council has not decided to cancel the garden waste service; therefore you will not be entitled to a full refund. Please see the question below regarding a Partial refund.

Will a get a partial refund?

Yes, you will receive a partial refund for any collections that you have missed. We are currently working on a process to make this happen; further information will be provided in the coming weeks once the plan has been finalised.

How do I dispose of the garden waste I currently have?

If you are signed up to the garden waste service, then you can dispose of the waste in the brown bin. If you have excess waste, you can dispose of it at the Harrow Recycling Centre from W/C 18th May 2020. Please visit the Harrow Recycling Centre page to view what day you can visit the site.

When will the garden waste collections stop?

If you were signed up for the 2019/2020 garden waste service, the last scheduled collections was on the 27th March 2020.

If you are signed up for the 2020/21 garden waste service then you service will end on:

  • Summer – October 2020
  • Annual – March 2020

Can I leave my excess garden waste rubbish outside my property if I have a driveway or garden?

No, if you are signed up to the garden waste service, then you can dispose of the waste in the brown bin. If you have excess waste, you can dispose of it at the Harrow Recycling Centre from W/C 18th May 2020. Please visit the Harrow Recycling Centre page to view what day you can visit the site.

Can I leave my excess garden waste rubbish outside on the pavement or public footpath?

You should not leave excess garden waste rubbish outside on the pavement or public footpath – this will be regarded as fly-tipping. You can dispose of it at the Harrow Recycling Centre from W/C 18th May 2020. Please visit the Harrow Recycling Centre page to view what day you can visit the site.

Can I take my excess garden waste to Harrow Recycling Centre?

Yes, you can dispose of it at the Harrow Recycling Centre from W/C 18th May 2020. Please visit the Harrow Recycling Centre page to view what day you can visit the site.

If I pay someone to remove the rubbish, will the Council refund me?

If you decide to pay someone to remove garden waste from your property, this is your responsibility, and the Council will not refund any such expenses.

Please remember that your waste is your responsibility. If your waste is fly-tipped, you will be liable.

If I accumulate garden waste on my property, will you prosecute?

No, if you are signed up to the garden waste service, then you can dispose of the waste in the brown bin. If you have excess waste, you can dispose of it at the Harrow Recycling Centre from W/C 18th May 2020. Please visit the Harrow Recycling Centre page to view what day you can visit the site.

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Household waste

Will my bin be collected?

You can check the bins page view your bin collection dates, any changes will be published online.

Will bin deliveries be affected?

This could be affected depending on the availability of the staff that deliver the bins to the whole borough.

Will fly tipping still be cleared?

Fly tipping's will still be cleared regularly once they have been reported via the our fly tipping form.

Will my street be cleared as per scheduled?

This may have to be changed, however please view the website for regular updates regarding your street cleaning.

Frequency of cleansing will change as staff are supporting the waste collection service which is a priority.

If I report a missed bin will it be cleared within three working days?

This may be delayed, however you should still report your bin as missed and the team will clear the bins with the resources available.

Can I use the Harrow Recycling Centre?

Yes, you can dispose of it at the Harrow Recycling Centre from W/C 18th May 2020. Please visit the Harrow Recycling Centre page to view what day you can visit the site.

Will the street litter bins be emptied on a regular basis?

Yes, the street litter bins will be emptied regularly there is currently no changes to this service.