What happens if your bin has gone missing?
If you are not able to locate your bin after checking with your neighbours or along the street where you live, it may have been taken away by the refuse crew due to damage or it may have been stolen.
If we have damaged your bin, we will report this on our system and replace it for you free of charge.
Our crews will also leave a calling card to let you know this has happened.
If your bin has been stolen you will need to order a new bin.
If you put your address or door number on your bin it will help other members of the public or your neighbours identify your bins.