Garden waste bins

We have decided to simplify the 2023/24 Garden waste service, which means that we will only be offering a 12-month service.

New Garden waste service fees

The cost for the Garden waste service is £65.00 (£50.00 per extra bin.) If you receive Council Tax support (CTS), your plan will be discounted to £32.50.

Direct Debit - First and regular Collections

If you pay your Garden waste service by Direct Debit you should have received an email from us (noreply@emandates.co.uk) with information about your updated fee.

If you are an existing customer and you pay for your service by Direct Debit, your email would have stated that your first collection date March 2021.

This is just when your Direct Debit payment was initially collected. Your continued Garden waste service will be paid for once a year in March each year until you decide to cancel the service.

Your Direct Debit uses your 8-digit account number not your 16 digit card number. If you have changed your bank card since you signed up, this will not affect how we take payment.

If you have changed your bank account, your bank should have transferred the Direct Debit from your old account to your new one.

Why do I no longer receive a discounted Garden waste?

We have reviewed all customers who are in receipt of Council Tax support and we have updated the Direct Debit fees accordingly.

Cancelling your Garden waste service

If you pay for your Garden waste service by Direct Debit, your subscription can be cancelled by contacting your bank to stop the Direct Debit instruction. This will mean that your subscription will not be automatically renewed for the following year. You will not be eligible for any refunds after the first 14 days of your plan.

If you paid for your Garden waste service via a Debit/Credit card please complete the online form to cancel your Garden waste plan.

Continuing your service

If you wish to continue paying for your Garden waste service by Direct Debit you do not need to do anything.

Your Direct Debit payment will be processed on or around the 4th March 2023 and your service will continue from April 2023.

If you previously paid for your Garden waste service with a one-off payment, you will be able to subscribe to the 2023/24 Garden waste service later in January.