Garden waste bins

2024/25 Garden waste service

We have decided to simplify the 2024/25 Garden waste service. This means that we will only be offering a 12-month service.

New Garden waste service fees

The cost for the Garden waste service is £69.00 (£55.00 per extra bin.) If you receive Council Tax support (CTS), your plan will be discounted to £34.50.

Service

Single bin fees

Two bin fees

Three bin fees

Garden Waste Service

£69

£124

£179

Garden Waste Service (CTS)

£34.50

£69

£103.50

Direct Debit - First and regular Collections

If you pay your Garden waste service by Direct Debit you should have received an email from us (noreply@emandates.co.uk). It contains information about your updated fee. 

If you are an existing customer, paying by Direct Debit, your email would have stated your first collection as March 2021. 

This is just when your Direct Debit payment was initially collected. Your continued Garden waste service will be paid for, once-a-year, in March. It will continue each year until you decide to cancel the service. 

Your Direct Debit uses your 8-digit account number, not your 16 digit card number. If you have changed your bank card since you signed up, this will not affect how we take payment. 

If you have changed your bank account, your bank should have transferred the Direct Debit to your new account. 

Why do I no longer receive a discounted Garden waste?

We've reviewed all customers who are in receipt of Council Tax support and we've updated their Direct Debit fees accordingly. 

Cancelling your Garden waste service

If you pay by Direct Debit, you can cancel your subscription by filling it our online cancellation form. This will cancel your subscription and will also cancel your mandate, so you do not get charged again for the service.

If you paid for your Garden waste service via a Debit/Credit card, please also complete the garden waste cancellation form and we will end your subscription.

To cancel your subscription, Enter your postcode on our Bins, waste and recycling page, navigate to the “Garden Waste” tab and select “I want to cancel my service” from the dropdown.

Continuing your service

If you wish to continue paying for your Garden waste service by Direct Debit you don't need to do anything.

Your Direct Debit payment will be processed on or around the 4th March 2024. Your service will continue from April 2024.

If you previously made a one-off payment, you can resubscribe to the 2024/25 Garden waste service.