Garden Waste frequently asked questions
What colour is the garden waste bin and what can I put in it?
In Harrow, the garden waste bins are brown. Once you are signed up for the service, to ensure your bin is collected, please ensure that you place the correct waste in the bin and remember no plastic, soil or rubble.
Please take a look at our 'what can I put in my bin guide' for further guidance.
When can I sign up for the garden waste service for 2020/21?
You can sign up for the new garden waste service from the 20th January 2020.
When will my Garden Waste Collection start and end?
Once you sign up, you will be notified of your first collection closer to the start date of your service in a letter with your garden waste label.
Both Annual and Summer collections start week beginning 30th March (if you sign up by the 7th March). The Annual service runs from April to March and the summer service runs from April to October.
In order to ensure you get the full benefit of the service and best value for money, you must sign up no later than 7th March 2020.
My bin was not collected and I don’t know why?
There are several reasons why your bin may not have been emptied. The most common reasons are:
- Incorrect or no label on the bin;
- It was not presented for collection;
- The bin is overweight;
- The bin has been contaminated with the wrong items in it.
To check if there was a reason that your bin was missed, please visit the bin collection page of our website. If there is no reason listed, your bin may have been missed in error and you can report it online.
How do I report a missed bin?
If no reason is given for why our crews have not collected your bin, then you can report it as missed on our bins page. It can take up to three working days for your bin to be cleared.
What if I move home when the collection has started?
If you move within the borough, please let us know and we will transfer your subscription to your new address. You may need to take your bin with you if there isn’t one available at your new home.
If you move outside of the borough, you simply need to cancel your subscription. Please note you will not be eligible for any refunds. If you paid via Direct Debit, don’t forget to cancel the Direct Debit with your bank.
I haven’t received my label?
You must be subscribed to the Garden Waste service to receive your label. If you have not received your label or you have misplaced it and you need a new label, please let us know. We will start sending out the bin lables in March 2020.
What if my label has faded?
Our labels have been tested and should last you the entire year however if the label does fade please contact us to request a replacement.
My brown bin is broken/cracked what can I do?
If you are no longer able to use your bin you can purchase a new bin If our crews damage the bin or it goes into the back of the refuse vehicle our crews will leave a calling card and order a new bin for you that will be delivered.
If the bin lid is damaged, you can request a repair online.
What if I signed up for the 2019/20 collections and no longer want the service?
If you paid by Direct Debit, Card, Cash or Cheque and want to end your subscription immediately, please complete the cancellation form.
If you currently have a Direct Debit in place for the annual or summer service and you don’t wish for it to continue from April 2020 then please complete this form and cancel the Direct Debit with your bank before the 27th February 2020.
What if I want to cancel part way through the service?
You are only able to cancel your subscription within 14 days of signing up for the service, if you cancel after this date, you will not be eligible for any refunds.
The bin men only emptied half of the contents in my bin?
This could happen where the content of the bin has been compressed and got stuck, when filling your bin please ensure the bin content is loose, also take care during winter months where the content may freeze and get stuck.
Can I leave additional garden waste in bags next to my brown bin?
No, unfortunately our crews do not collect any side or excess waste. All your garden waste should be in the bin with the lid fully closed. Any additional waste can be taken free of charge to Harrow Recycling Centre if you are a Harrow resident and have proof of address.
I receive assisted collections do I need to apply separately for garden waste?
If you are already a user of the assisted collections service for any of your other bins this will automatically be added to the brown bin. If you have not yet asked us to assist you please see what the requirements are.
If you have not signed up for the garden waste service, you can sign up using the online form from the 20th January 2020.
Why can I no longer hire any garden waste bins?
We have stopped hiring out bins as we are unable to collect them when the service expires. We have however reduced the cost to £30 for residents that want to buy a garden waste bin while subscribing for the service; this will be your bin to keep.
How much does the service cost and how often is my bin going to be collected?
When you sign up for the garden waste service, your bin will be collected every two weeks from April 2020.
The costs are as follows:
- Annual Service - £75.00
- Summer Service - £50.00
If you opt in to pay for direct debit before the 27th February, you will receive a £5.00 discount.
Why has the price increased for the summer service?
The summer service previously costed less because it only ran for 6 months. The new summer service we have for this year in 2020 will run for 7 months. It will run from April till Mid-October.
What types of reductions will enable me to get a concessionary rate for my garden waste?
You will be eligible for the concessionary rate for garden waste if you are in receipt of council tax support. Please note, Single person’s discount does NOT qualify you for a concessionary rate on your garden waste service.
What are the different dates I can sign up for the Summer/Annual Garden waste service?
You can sign up from the 20th January 2020. In order to qualify for a £5.00 discount you will need to sign up to a Garden Waste subscription plan by the 27th February 2020 and choose to pay by Direct Debit.
To benefit from the full annual or summer service please sign up before 7th March. If you miss this date then you can still sign up for the annual service by 30th April.
Can I sign up for the garden waste service if I live in a block of flats?
Many blocks of flats in the borough sign up for the garden waste service as a method of maintaining the gardens. If you would like to sign up for the service in a block of flats. You can sign up from 20th January 2020.
Please note we will only collect your bin from the communal bin collection area for the block of flats. The subscription will need to be assigned to a specific flat number even if being shared by more than one flat.