After you have applied for Housing Benefit
This page includes information on:
- what happens after you have submitted your application form
- how to provide documents
- when and how you will receive a decision on your application
- what to do if you don't understand your Housing Benefit letter
- how to check the progress of your application
- your first payment
- what to do if you disagree with your entitlement
- checking and managing your claim online
When you submit your application form, we will send you an email within 24 hours to confirm:
- it has been received
- the documents you will need to provide if necessary
We will send you an email or letter informing you of the documents you need to provide, please:
- read the contents of the email or letter carefully
- make sure that you provide all of the documents we have requested
- upload the documents via the evidence upload form
This will help us to process you application as quickly as possible.
You can also submit the documents by post. While we discourage people from traveling to the civic centre, you can leave the documents in the post box in the Civic Centre 1 reception area. You will need to write your claim reference number (a seven digit number) on any documents provided. The post box is open 7am to 7pm Monday to Friday. You will need to write your claim reference number (a seven digit number) on any documents you send in.
For guidance on the types of evidence we will accept see the providing evidence for Housing Benefit and Council Tax Support page.
We aim to make a decision on your application within four weeks of receiving it.
When we have assessed your application we will send you a letter to let you know:
- how much Housing Benefit you will receive
- the information we used to assess you application
We have created a guide to help you to understand your Housing Benefit letter. It explains the different sections on the letter and the information we used to assess your application.
You can check the progress of your application via your MyHarrow Account. You will need to link your Housing Benefit claim to your MyHarrow Account to gain access. If you need help to link your claim follow the steps on the MyHarrow Account help page.
If we have assessed your application the details will be available on your account.
If your application has not been assessed, we may have sent you a letter asking you to provide us with further information. You can check if we have sent you any letters in the correspondence section.
You can view the amount that you will be paid and the date you will receive your first payment on your MyHarrow Account. You will need to link your Housing Benefit claim to your MyHarrow Account to use this facility. If you need help to link your claim follow the steps on the MyHarrow Account help page.
For general information on Housing Benefit payments see the Housing Benefit payments page.
If you disagree with your entitlement you can submit a dispute. For information on how to submit a dispute see the Housing Benefit disputes and appeals page.
You can check and manage your claim online via your MyHarrow Account.
To begin you will need to add your claim to your My Harrow Account. You will then be able to view information about your claim such as your payment dates.
If you sign up for email notifications we will be able to notify you by email when your claim has been updated. No need to chase progress - we will send you an email when your claim has been assessed.
If you submit a dispute or appeal we might not be able to inform you of an update to your claim via the email notification service. However you can still check the progress of your claim through My Harrow Account, just select the ‘correspondence’ tab in the account and you will be able to view if we have made a decision on your claim and sent you any correspondence.
Reviewing your Housing Benefit claim
We take steps to identify changes that haven’t been notified to us. If we are informed of changes that will reduce your entitlement to Housing Benefit, you will have to pay back the difference.