Improvements to the careline service
Our achievements
We have successfully transitioned to a Cloud based Digital platform called Enovation UMO. This is a shift from an analogue to a digital alarm monitoring platform.
Digital has an ‘always-on’ connection between a wider range of devices. This allows them to communicate continuously over the internet, ensuring that service users are safer than ever before.
The Enovation UMO monitoring platform is more flexible than the previous analogue system. It helps Careline to provide professional alarm follow-up services, where the safety of vulnerable people is of the utmost importance.
Looking forward
We are continuing to develop our team, adopting the appropriate skills to deliver our service effectively. Our quality monitoring process supports staff development and call handling skills, so our service meets the needs of our clients.
We are committed to our digital transition programme to ensure all our devices are digitally compliant by 2025 when analogue services will be switched off. The digital switch over will help us to continue the support we give our residents to enable them to live safely and independently in their own homes.