Council services by letter

Decision details

||

MyHarrow Account Replacement

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To make a decision on the MyHarrow Account Replacement

Decisions:

RESOLVED:  That

 

(1)          the progress to date on MyHarrow Account replacement be noted;

 

(2)          the procurement process be commenced;

 

(3)          the Director of Commercial, Contracts and Procurement, following consultation with the Portfolio Holder for Performance, Corporate Resources and Customer Services, be authorisedto determine the most appropriate method of procurement;

 

(4)          the Interim Chief Executive (Head of Paid Service), following consultation with the Portfolio Holder for Performance, Corporate Resources and Customer Services, be authorised to award a contract to the successful tenderer following the procurement exercise.

 

Reasons for Decision:  The Council had delivered significant savings in the past 5 years through channel migration and digitalisation.  The MyHarrow Account had been an integral element of this work, and currently over 40,000 people logged-in each month.

 

In order to ensure that the savings achieved to date could be maintained, and that residents’ expectations of digital Council services were met, there was a need to commence the procurement of a replacement for the MyHarrow Account.

 

Alternative Options Considered and Rejected:  As set out in the report.

 

Conflict of Interest relating to the matter declared by Cabinet Member/Dispensation Granted:  None.

Report author: Carol Cutler

Publication date: 19/01/2018

Date of decision: 18/01/2018

Decided at meeting: 18/01/2018 - Cabinet

Effective from: 27/01/2018

Accompanying Documents: