UK Visa and Immigration - changes to services

Important information from the Home Office about changes to the UK Visa and Citizenship Application, and Nationality Checking and Document Return service.

Settlement Checking Service and Nationality Document Return

From 30th November 2018 the Settlement Checking Service and Nationality Document Return Service will no longer be available. If you require this service, you can apply online via

As of the 31st December 2018 if you need the Nationality Checking Service and can now apply online via


New UK Visa and Citizenship Application Services:

From 9th November 2018, customers will need to complete applications online. Find out more about the new services


Assisted Digital Service:

UKVI have set up an Assisted Digital support service that is available to customers who do not have the appropriate access, skills or confidence to complete an online application form. Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form.

Find our more information and contact details for the Assisted Digital service

Download and read the full letter from the UK Visa and Immigration office.