Complaining about the council
You said, we did
If you want to see how we have used your comments here are some examples of actions taken for improving our services, as a result of your feedback:
- Complaints about difficulties customers were experiencing in getting through to the Taxi-card service led to us demanding that the company running the service made it easier for customers to arrange appointments.
- Your comments concerning how you believe our staff could have been more helpful when you dealt with them have been used to improve our customer service training.
- Based on your comments we have redesigned the council tax exemptions forms to make them easier for you to fill in.
- We have improved the way we process refund requests in order to avoid delays.
- We have started the refurbishment of the Hatch End Swimming Pool, following a number of complaints on the quality of this facility.
