Complaining about the council

As some services have their own separate processes, we cannot respond to all complaints under this procedure. If we are unable to investigate your complaint for this reason, we will let you know and advise you what the correct process is. Examples of the sorts of issues not covered by our corporate complaints procedure include:

• Day to day service requests or reporting faults (for example a faulty street light).
• Where an  appeals procedure exists to deal with the issue, such as an appeal concerning a parking ticket, a planning application or a Housing Benfit decision.  
• Formal complaints about the service, or a lack of service, provided by the Adult's or Children's services departments, for which there are statutory complaints procedures
• Where the council has no power or duty to provide service. 
• Complaints about councillors. 
• Complaints about schools.