Bins, Waste and Recycling

Entered your address but your schedule is not showing?

We are sorry this has happened. Complete our form and we will add the schedule for your property to the website as soon as possible. 

Why are some bins not collected?

Your bins can be missed for a variety of reasons. Sometimes these reasons can be beyond your control. For example, your bin can be contaminated by pedestrians when they are on the kerb. We understand that such scenarios may not be your fault, however whilst our bin crews cannot verify this, they may not be able to return to collect your bins.

I have reported a missed bin, how can I follow up the progress?

When you report a missed bin you will receive a reference number which you can use to track your report. Find out how you can follow up your missed bin report on our missed bin collections page.

Entered your address but your schedule is not showing?

We are sorry this has happened. Complete our form and we will add the schedule for your property to the website as soon as possible. 

Are your bin days not showing for next week?

If your bin days are not showing for next week it may mean that your next bin collection day is beyond 7 days away. In this case, you may need to try again after a few days have past.

Need help putting your bins out each week?

If you need help making sure your bins are picked up each week, you can apply for our assisted waste collection service.

This service means that you do not need to move your bins to a public path or kerb for bin day. For more information see our Apply for the assisted waste collection service.

When are the Garden waste collection windows?

The annual plan: our crews will collect your brown bins every two weeks between April 2023 and March 2024.

Please note that we no longer run the Garden waste summer plan. If you were on the summer plan last year and pay by Direct Debit, you will get a new SR number for this year.

Pay your Garden waste by Direct Debit?

If you pay by Direct Debit your collections will continue until your Direct Debit is cancelled. This is why your collection end date may display as some time in the distant future.

Need a new bin sticker?

To order a replacement sticker, select 'order a bin sticker' from the brown Garden waste bin drop down menu.

Have you checked your junk?

When you sign up for Garden waste we will email you with your new details. Please check your junk or spam folders if you do not receive your welcome email in your inbox.

Have extra Garden waste that won't fit in your bin?

You can bring any Garden waste that won't fit in your bin to the Harrow recycling centre.

Waiting for an order or repair?

First of all, we are sorry for making you wait longer than you need to.

If you have ordered a new bin, bio bags or have requested a bin repair and you are still waiting, please let us know by completing our order follow-up form.

What happens if my bin is missed?

If your bin is missed you have 72 hours from 5pm on the day of collection to report it. For example: if your collection day is Monday, you can report your missed bin between 5pm on Monday until 5pm on Wednesday. 

Our bin crew will return to collect your missed bins within 72 hours (excluding weekends). ‘Select a bin type under the ‘This week’s collections’ tab to see your options.

How can I follow up a reported missed bin?

You need to first report a missed bin before you can raise a request to follow it up. This is because you will need to enter your missed bin reference number.

To find out more about how you can report a missed bin that is yet to be collected, visit our missed bin collections page.

Need help putting your bins out each week?

If you need help making sure your bins are picked up each week, you can apply for our assisted waste collection service.

This service means that you do not need to move your bins to a public path or kerb for bin day.

For more information see our Apply for the assisted waste collection page.