Customer Service Standards
If you need our help
If you have a visual or hearing impairment, physical disability or if English is not your first language, we will do our utmost to accommodate your needs by making arrangements to:
- Provide letters, notices and leaflets in large print, on audio cassette, or in braille
- Provide a translation service when you telephone us or have an appointment to visit us
- Comply with the Disability Discrimination Act 1995 (DDA) standards at council reception points wherever possible
