Customer Service Standards
Customer service performance
One stop shop
We said that when you VISIT us we would see you within 15 minutes
This is how we did:
|
Month |
You waited an average of: |
|
Oct-11 |
8 mins 34 secs |
|
Nov-11 |
07mins 08 secs |
|
Dec-11 |
07 mins 44 secs |
|
This is how many of you visited the One Stop Shop in: |
|
|
Oct-11 |
10,071 |
|
Nov-11 |
8,958 |
|
Dec-11 |
6,726 |
When is the Best Time to Visit Us?
Did you know...?
Mondays & Tuesdays are our busiest days in the OSS !
Why not visit on Wednesdays and Fridays as these are our least busy days of the week
You may find it quicker if you avoid visiting us between 12 - 2 pm as this is our busiest period
Contact Centre:
We said that when you CALL us we would answer the telephone within 30 seconds
This is how we did:
|
Month |
You waited an average of: |
|
Oct-11 |
09 secs |
|
Nov-11 |
09 secs |
|
Dec-11 |
08 secs |
|
This is how many of you called the Contact Centre in: |
|
|
Oct-11 |
65,273 |
|
Nov-11 |
65,029 |
|
Dec-11 |
52,041 |
When is the Best Time to Call Us?
Did you know....?
Mondays are our busiest days!
Why not call us on Wednesdays and Fridays as these are our least busy days of the week
You may find it quicker if you avoid calling us between 12 - 2 pm as this is our busiest period
