Home care complaints procedure

If you have a complaint about your home care service we would advise you to contact the agency that is providing your home care initially.

However, if you have a serious complaint or you have complained to the agency and the service has not improved (or if you feel unable to contact the agency) please contact either The Domiciliary Care Contracts Team or the Adults and Children's Complaints Service - contact details on the right.

If your care is commissioned via Direct Payments or a personal budget, please note that as users of this service you are free to commission from a provider of your choice and your right of complaint is therefore to that provider/agency.  Whilst there is no right of complaint, if you feel you are at significant risk, please contact the Personalisation Service on 020 8901 2680.  You may also wish to advise the Care Quality Commission (CQC) of your dissatisfaction.

The Adults & Children's Complaints Service would also like to hear from you if you would like to make a comment or compliment about your home care service.

Free, local advocacy support is available for help with making your complaint.  Please contact the Adults and Childrens complaint Service for more details of advocacy services or see Advocacy Services in Harrow