Emergency Duty Social Worker Team (out of hours only)
Social care services for children or adults, and homeless vulnerable people
An Emergency Duty Social Worker is on duty at all times out of hours to meet urgent needs that cannot wait until the next working day.
An operator will answer your call and pass details over to the Duty Social Worker.
The Duty Social Worker will return your call as soon as possible and always within an hour. The social worker may give you advice and guidance on how to deal with the problem, refer the matter to the specialist service the next working day and/or arrange any immediate help necessary from Social Care Services or other Agencies.
The team works closely with other Agencies, including the out of hours services of Harrow Mental Health Services, part of CNWL NHS Foundation Trust.
The Emergency Social Worker deals mainly with:
- urgent difficulties with children and young people
- child protection matters
- older people who are at risk or who need immediate help
- concerns about a person with a physical or sensory disability
- urgent support for someone with mental ill-health or severe learning difficulties
- Mental Health Act Assessments
- vulnerable people in Police custody
- homelessness
Out of hours - Social Services
The emergency duty social worker is available weekends, bank holidays and between 5pm-9am weekdays.
020 8424 0999
Mental Health Services 24 hour crisis line
020 8869 2304
