What is Community Trigger?
It is important that communities and victims voices are heard in matters of anti social behaviour and hate crime. The Community Trigger does this by putting in place the ability to make all partners review the responses to complaints of anti social behaviour. It is not to be used to report a first case of anti social behaviour, and does not replace the Partners complaint procedures if you are unhappy about the service you have received from an individual officer or service.
The Community Trigger for Harrow is set out as:
If you (as an individual) have complained to the council, Police or a Registered Housing Provider (social landlord) about three separate incidents in the last six months and you consider there has been no action taken.
It is important to understand that you must meet all the criteria before the trigger can be used.
How do I use the Community Trigger?
If you think you that your issue or concern is relevant to the Community Trigger and meets the criteria, you will need to complete the community trigger form and email it to us.
Your form will then be passed to the relevant lead agency for assessment within two working days after which you will be contacted. If your referral meets the criteria, the lead agency will contact you to discuss. It will then be passed to the multi-agency meeting, and actions finalised and agreed. These will be documented and a copy sent to you.
Diversity and Equality
Harrow values the community as a whole, and therefore any application thought to be prejudicial, discriminatory, malicious, unreasonable or frivolous will be rejected. Continuous applications on the same grounds will result in formal action by the Partners to address.
What can I do if I don't meet the criteria?
If this is the first complaint of ASB or hate incident, then use the community trigger report form. Alternatively, if it is a matter of crime or disorder, then this can be reported to Harrow Police.
If you are a tenant, you can report matters directly to your housing officer or the housing association. Please note, these people are also subject to the community trigger.
What if I don't want to report the matter formally, what can I do?
You can always try to resolve the matter informally, for instance by talking to the neighbour or speaking to the business involved.
Additionally, a lot of areas have resident association meetings, neighbourhood watch, and meeting with the Councillors.
Ultimately the council and its partners cannot take any action unless matters are reported to them and evidence is available.