What to do when you receive a Reminder Notice
It is important that you pay your council tax on or before the due date. If you fail to pay by the due date, we will issue you with a Reminder Notice.
Why has a Reminder Notice been issued?
- Because you have not paid the correct amount of your instalment and on the correct date as shown on your bill
- Because your payment had not reached your Council Tax Account when the reminder was issued.
Please check your MyHarrow Account or your bank statement to ensure your payment has cleared. If you have checked and can see that you have paid on time then we will require proof of your payment. Please provide:
- Your bank or credit card statement showing where your payment has been made.
- A receipt for your payment made.
- Any other valid proof that you have to clearly show the payment in question.
Please send your proof and a cover letter to explain what payment has gone missing using the evidence upload form.
What can I do?
You must pay the amount shown on the Reminder Notice within seven days to bring your account up to date. You must also ensure that you pay your future monthly instalments on time. This will ensure that we do not take further recovery action against you.
We will not continue to issue further Reminder Notices for each missing or late instalment and only a maximum of two will be issued within a financial year. If you continue to miss payments or pay late, you will be sent either a:
- Direct Debit
If you set up a Direct Debit you have a choice of dates on which the payment can be debited and you can spread your instalments until the end of the financial year.
- Pay arrears online
Pay the full arrears online to bring your account up to date. You then need to pay your next instalment on or before the due date stated on your original bill.
- Pay arrears via the telephone payment line. Tel: 020 8424 1220
Pay the full arrears via the payment line to bring your account up to date. You then need to pay your next instalment on or before the due date stated on your original bill.