What to do when you receive a Reminder Notice
It is important that you pay your business rates on or before the due date. If you fail to pay by the due date, we will issue you with a Reminder Notice.
Why has a Reminder Notice been issued?
- You have not paid the correct amount of your instalment and on the correct date as shown on your bill
- Your payment had not reached your business rates account when the reminder was issued
- You have missed a payment
We will not continue to issue further Reminder Notices for each missing or late instalment and only a maximum of two will be issued within a financial year. If you continue to miss payments or pay late, you will be sent either a:
When you have paid the correct amount on the correct date or made a late payment
If you have paid the correct amount as stated on your bill and you have paid on the correct date you will need to check if the payment has cleared. You can confirm if the payment has been cleared on your bank statement or via MyHarrow Account. If the payment has cleared you will need to provide proof of your payment so that we can update your account. To do this please provide either:
- your bank or credit card statement showing the payment
- a receipt of the payment
- any other valid proof that you have to clearly show the payment in question
Please submit the proof with a cover letter, explaining which payment has gone missing, using the evidence upload form.
When you have not paid the correct amount or missed a payment
You must pay the amount shown on the Reminder Notice within seven days to bring your account up to date. You must also ensure that you pay your future monthly instalments on time. This will ensure that we do not take further recovery action against you.
- Pay arrears online
Pay the full arrears online to bring your account up to date. You then need to pay your next instalment on or before the due date stated on your original bill.
- Pay arrears via the telephone payment line. Tel: 020 8424 1220
Pay the full arrears via the payment line to bring your account up to date. You then need to pay your next instalment on or before the due date stated on your original bill.
- Direct Debit
If you set up a Direct Debit you have a choice of dates on which the payment can be debited and you can spread your instalments until the end of the financial year.