Financial support and advice

Housing benefit and council tax support

If you are contacting us to find out when a decision will be made on your claim please note the expected timescales:

• New claims: 4 weeks
• Changes of circumstance: 4 weeks
• Disputes/revisions: 8 weeks
• Discretionary Housing Payments: 4 weeks
• Other correspondence: 6 weeks

Please do not contact us to chase your claim until after the above time periods have passed. This will enable us to process your claim more quickly.

Address:
Housing benefit and council tax support office
PO Box 730
Civic Centre
Harrow
Middlesex
HA1 2DU