Document Downloads: Complaints - procedure
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
Adults and Housing
Customer service standards for Tenant Services
Reception and Switchboard
- Customer Service Standards For Tenant Services
(PDF) - Size: 92.54 KB
- Estimated download time: (56k = 14 secs)
- Adults Services & Housing - Reception and Switchboard
(DOC) - Size: 70 KB
- Estimated download time: (56k = 11 secs)
Corporate Complaints and Compliments Policy
The council's complaints and compliments policy
- Corporate Complaints and Compliments Policy
(PDF)
- Size: 139.44 KB
- Estimated download time: (56k = 21 secs)
Ombudsman Annual Review 2009/10
Annual review letter from Ombudsman 2009/10
- Ombudsman Annual Review 2009/10
(PDF)
- Size: 184.38 KB
- Estimated download time: (56k = 27 secs)
