Customer service standards

• We will deal with your enquiry quickly
• We will give you an excellent service
• We will work with you to sort out your problem
  

If you need to contact us then please be reassured that we are committed to the following principles:

• Being open and responsive to the needs of Harrow's diverse communities
• Providing a choice of ways to access the services that people want and need
• Consult with our customers, learn from their views and obtain feedback after implementation
• Investing in our staff so they are equipped to serve you better
  

Why do we have customer service standards?

We have standards in place to tell you what level of service you can expect from us. It also tells you what we expect from you and what to do if things go wrong.

We want to give you the best service possible and these standards will help us to deliver a high level of service across the council as a whole.